Allison Gross
Barrie
Summary
Dynamic and customer- focused hospitality professional with over five years of experience in customer service, food and beverage, and administrative roles. Adept at delivering exceptional guest experience, optimizing service efficiency, and maintaining a high- energy work environment. Strong communication skills, a team- oriented approach, and a commitment to exceeding expectations in fast paced settings.
Overview
7
7
years of professional experience
Work History
Server
Milestones Grill And Bar
11.2024 - Current
- Provide outstanding dining experiences by delivering prompt, professional, and friendly service.
- Take accurate food and beverage orders, ensuring seamless communication with the kitchen and the bar.
- Upsell menu items and promotions to enhance guest satisfaction and sales.
- Maintain cleanliness and organization of the dining area,ensuring compliance with health and safety standards.
- Handle customer inquires, complaints and special requests with professionalism.
- Process payments efficiently and manage cash and credit transactions.
Bartender
The Kee To Bala (Live Nation)
05.2023 - Current
- Craft and serve high- quality cocktails and beverages in a high energy entertainment venue.
- Deliver excellent customer, fostering an engaging and enjoyable atmosphere.
- Manage card transactions efficiently while maintaining accurate sales records.
- Monitor patron behavior to ensure responsible alcohol service in accordance tp regulations.
- Maintain a clean, organized, and fully stocked bar.
Server
Earls Kitchen + Bar
05.2024 - 11.2024
- Greeted and engaged guests with a welcoming demeanor; ensuring a memorable dinning experience.
- Expertly manged multiple tables in a high volume environment while maintaining attention to detail.
- Provided menu recommendations and accommodated dietary restrictions to enhance guest satisfaction.
- Collaborated closely with kitchen and bar team to deliver food and beverages in a timely manner.
- Processed transactions accurately and efficiently, adhering to company standards.
Server and Front Desk Administrator
Lake Club
10.2022 - 10.2023
- Delivered top-tier hospitality by greeting guests and home owners, and ensuring seamless service.
- Provided knowledgeable recommendations on food and beverage selections.
- Managed the front desk by answering the phone as well as scheduled appointments and organized administrative tasks.
- Maintained a professional and welcoming reception area.
Office Administrator
The Stitch House
05.2018 - 11.2022
- Processed transactions, including checks, cash, and credit purchases or refunds.
- Assisted in bookkeeping and administrative support for business operations.
Bottle Service
The Queens
06.2020 - 05.2024
- Provided exceptional service to patrons in a fast paced nightlife setting.
- Upsold bottle service packages and premium drinks to enhance the guests experiences.
- Managed large sections and high table turnover while maintaining service quality.
- Ensured compliance with liquor regulations and venue polices.
Education
Bachelor of Business Administration - Business Administration
Brock University
St. Catharines, ON03.2025
Highschool Diploma -
Eastview Secondary
06.2019
Skills
- Exceptional verbal and written communication skills
- Strong multitasking and time management abilities
- High-volume service experience in fine dinning and restaurant settings
- Knowledge of POS systems and cash handling
- Team- oriented with strong leadership skills
- Smart Serve, CPR Certified, Full Ontario G License
Languages
English
French
Timeline
Server
Milestones Grill And Bar
11.2024 - Current
Server
Earls Kitchen + Bar
05.2024 - 11.2024
Bartender
The Kee To Bala (Live Nation)
05.2023 - Current
Server and Front Desk Administrator
Lake Club
10.2022 - 10.2023
Bottle Service
The Queens
06.2020 - 05.2024
Office Administrator
The Stitch House
05.2018 - 11.2022
Highschool Diploma -
Eastview Secondary
Bachelor of Business Administration - Business Administration
Brock University
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