Allison Gonsalves
Ottawa,ON
Summary
Reliable and skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Strengths in cash handling, training, customer service, data entry and filing. Friendly, knowledgeable and hard-working team player.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
CARHA Hockey (Canadian Adult Recreation Hockey Association)
Ottawa, ON
06.2023 - Current
- Answer phones and routed calls to appropriate personnel.
- Resolve customer complaints or answered customers' questions.
- Analyze rosters sent by customers before processing them into the database.
- Organize and maintain filing systems for sensitive documents.
- Ensure each team has paid their dues and collect payment before distributing certificate of insurance.
- Reviewing teams to ensure the lineup is legal, if not corresponding with customers to defuse the issue.
- Record addresses, weights, and other information on outgoing mail.
- Managing sales on Shopify, upgrading new deals/discount codes, creating shipments, creating shipping labels and mailing out packages.
- Administrative assistant with CARHA's sister company, iPlay.
Data Entry Clerk
Cowan Insurance Group
Ottawa, ON
09.2021 - 05.2022
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Created reports and audited charts to maintain concise records.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Proofread and edited documents to correct errors.
- Adhered to strict data confidentiality policies to prevent information leakage.
Sales Associate
Winners
Ottawa, ON
12.2016 - 09.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Prepared cash deposits with zero discrepancies.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
High School Diploma -
Immaculate High School
Ottawa, ON06.2015
Bachelor of Arts - Sociology
Carleton University
Ottawa, ON12.2020
Skills
- Verifying data accuracy
- Written and oral communication skills
- Documentation and recordkeeping
- Reliable and punctual
- Reading comprehension skills
- Strategic planning
- Data processing
- Organizational Skills
- Microsoft Office
- Training & Development
- Customer Service
- Canada post
- Microsoft Excel
Timeline
Administrative Coordinator
CARHA Hockey (Canadian Adult Recreation Hockey Association)
06.2023 - Current
Data Entry Clerk
Cowan Insurance Group
09.2021 - 05.2022
Sales Associate
Winners
12.2016 - 09.2021
High School Diploma -
Immaculate High School
Bachelor of Arts - Sociology
Carleton University
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