Allison Galleano
Madera
Summary
Dynamic and empathetic professional with a proven track record at Tenaya Lodge At Yosemite, excelling in customer service and problem-solving. Skilled in managing diverse teams and enhancing guest satisfaction through exceptional communication and adaptability. Demonstrated ability to improve client loyalty and operational efficiency, showcasing a strong work ethic and mentoring capabilities.
Overview
3
3
years of professional experience
Work History
Concierge/ Guest Recreation
Tenaya Lodge At Yosemite
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Key Holder
Boot Barn
03.2022 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
High School Diploma -
Sherman Thomas Charter High School
Madera, CA05.2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Exceptional communication
- Training and mentoring
Timeline
Concierge/ Guest Recreation
Tenaya Lodge At Yosemite
03.2024 - Current
Key Holder
Boot Barn
03.2022 - 08.2023
High School Diploma -
Sherman Thomas Charter High School
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