Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leora Kotian

Markham,ON

Summary

Enthusiastic Recreation Assistant with 10 of years providing recreation services and programs to promote positive, fun environment. Successful history developing collaborative relationships with participants to support community efforts. Exercised independent judgment within policy and procedural guidelines. Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Recreation Assistant - Guest Services

City Of St. Catharines
06.2022 - Current
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Discussed safety and maintenance concerns with supervisor for remediation.
  • Responded to public inquiries to provide information about programs and facilities.
  • Conducted rounds within facility to facilitate safe execution of recreation activities and monitor participation numbers.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Inspected and cleaned equipment and supplies to maintain operational standards.
  • Distributed publicity for programs to market programs.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.

Personal Administrative Assistant

CSC Insurance
10.2021 - Current
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Served as point of contact between clients and managerial staff.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked progress of all outstanding insurance claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Implemented improvements in manual and electronic billing procedures.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Obtained underwriting approval by completing application for coverage.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Created detailed reports for management to track performance and sales.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Senior Lead

Old Navy
08.2020 - 03.2022
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Information Service Attendant

City Of Markham
10.2013 - 03.2020
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Maintained clean and professional appearance during work shift.
  • Trained and coached newly hired team members in restocking items and delivering good service to customers.
  • Answered guests' questions about programs and helped make selections.
  • Checked with customers frequently after serving to confirm positive program experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Maintained up-to-date knowledge of products and services offered.
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.

Education

Bachelor in Recreation And Leisure Studies - Therapeutic Recreation

Brock University
St. Catharines, ON
10.2024

Diploma of Recreation And Leisure Studies - Recreation And Leisure Studies

Centennial College
Toronto, ON
05.2021

Skills

  • Cultural Awareness
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Relationship Building
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Creativity
  • Program Facilitation
  • Recreational Program Planning
  • Computer Proficiency
  • Leadership
  • Organizational Skills
  • Social Perceptiveness

Certification

  • Standard First Aid Training - CPR-C with AED - Exp: 12/2025
  • High Five - Sport - 2/15/2014
  • Physical Literacy for Older Adults Workshop - Nov 2020

Timeline

Recreation Assistant - Guest Services

City Of St. Catharines
06.2022 - Current

Personal Administrative Assistant

CSC Insurance
10.2021 - Current

Senior Lead

Old Navy
08.2020 - 03.2022

Information Service Attendant

City Of Markham
10.2013 - 03.2020

Bachelor in Recreation And Leisure Studies - Therapeutic Recreation

Brock University

Diploma of Recreation And Leisure Studies - Recreation And Leisure Studies

Centennial College

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