Allie Torres
Fresno
Summary
Retail management professional with history of improving operational efficiency and driving store profitability. Known for fostering team collaboration and achieving consistent results. Adaptable to changing retail trends and skilled in inventory management and customer relationship building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Fresno, CA
11.2022 - 02.2026
- Oversaw drink order execution to achieve high customer satisfaction and tailored modifications to individual preferences. Upheld rigorous safety and cleanliness standards to enhance overall store environment. Cultivated team efficiency in a dynamic setting through strategic multitasking.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Retail Operations Manager
99 Cents Only Store
Fresno, CA
12.2019 - 12.2023
- Achieved high levels of customer satisfaction through effective supervision and training of over 25 sales staff in safe work practices. Reduced shrinkage significantly by leading a task force that addressed theft and damage. Optimized labor costs and met customer demands through strategic staff scheduling. Delivered prompt and professional resolutions to customer concerns, enhancing overall satisfaction. Controlled store budget, focusing on labor costs and managing expenses efficiently.
Key Holder
99 Cents Store
Fresno, CA
12.2018 - 12.2019
- Assisted with key and alarm code management; opened and closed store while disarming and arming alarm system. Supported cleaning, maintenance, and delivery staff outside of regular business hours. Performed daily procedures and maintained a tidy entrance area. Monitored cashiers and retail staff; assigned daily tasks. Trained and supported new team members. Provided customer service; welcomed customers and assisted with requests. Demonstrated products and explained features to customers. Collaborated with management to organize marketing campaigns and coordinate staff schedules.
Cashier
99 Cents Only Stores
Fresno, CA
04.2018 - 12.2018
- Facilitated customer transactions using cash registers. Processed goods and verified pricing accuracy. Collected payments in cash or credit. Issued receipts, refunds, change, or tickets. Redeemed coupons. Assisted in cross-selling products and introducing new items. Addressed customer complaints and provided relevant information. Welcomed customers upon entering or leaving the store. Maintained organized and clean checkout areas. Monitored transactions on balance sheets and reported discrepancies.
Education
High school diploma -
Hoover High School
Fresno, CA06.2015
Skills
- Leadership experience
- Store operations
- Cash handling accuracy
- Customer service
- Work ethic and integrity
- Problem-solving
Certification
- Driver's License
- Food Handler Certification
Timeline
Barista Trainer
Starbucks
11.2022 - 02.2026
Retail Operations Manager
99 Cents Only Store
12.2019 - 12.2023
Key Holder
99 Cents Store
12.2018 - 12.2019
Cashier
99 Cents Only Stores
04.2018 - 12.2018
High school diploma -
Hoover High School