Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alli Scarrow

Burlington,ON

Summary

A team-oriented client care professional accustomed to hard work in fast-paced, constantly changing environments. Energetic and dedicated with talents in team leadership, motivation and on the spot problem solving. Punctual and a reliable 13 years experience of client trust and customer service.

Overview

10
10
years of professional experience

Work History

Customer Care / Merchandiser

Costco
08.2020 - Current
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Master Esthetician

Refresh Salon And Spa
06.2017 - Current
  • Fostered friendly, warm and exceptional customer experience.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Recommended retail products for at-home use.
  • Educated patients on treatment options.
  • Created repeat business by developing long-term relationships with regular customers.

Esthetician

Spa In The Village
03.2018 - 08.2020
  • Sterilized equipment for patient treatments.
  • Advised clients on proper home-care regimens.
  • Carried out product inventory checks, charting and consultations.
  • Stocked treatment rooms with proper supplies.

Master Esthetician

The Follicle Salon And Spa
01.2014 - 06.2017
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Recommended retail products for at-home use.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Education

Certificate of Esthetics - Esthetics

National Institute of Esthetics
Ancaster, ON
12.2010

High School Diploma -

Gary Allen High School
Burlington, ON
2007

Skills

  • Time Management
  • Team Collaboration
  • Client Needs Assessments
  • Organization
  • Customer Experience
  • Client Satisfaction

References

Antonio Figliola - Union Representative and Porter 289-659-4644

Delia Taylor - Spa Manager 905-531-3557

Alex Warkentin - Merchandising Manager 905-802-0511

Timeline

Customer Care / Merchandiser

Costco
08.2020 - Current

Esthetician

Spa In The Village
03.2018 - 08.2020

Master Esthetician

Refresh Salon And Spa
06.2017 - Current

Master Esthetician

The Follicle Salon And Spa
01.2014 - 06.2017

Certificate of Esthetics - Esthetics

National Institute of Esthetics

High School Diploma -

Gary Allen High School
Alli Scarrow