Alli Scarrow
Burlington,ON
Summary
A team-oriented client care professional accustomed to hard work in fast-paced, constantly changing environments. Energetic and dedicated with talents in team leadership, motivation and on the spot problem solving. Punctual and a reliable 13 years experience of client trust and customer service.
Overview
10
10
years of professional experience
Work History
Customer Care / Merchandiser
Costco
08.2020 - Current
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Master Esthetician
Refresh Salon And Spa
06.2017 - Current
- Fostered friendly, warm and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
Esthetician
Spa In The Village
03.2018 - 08.2020
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Carried out product inventory checks, charting and consultations.
- Stocked treatment rooms with proper supplies.
Master Esthetician
The Follicle Salon And Spa
01.2014 - 06.2017
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Education
Certificate of Esthetics - Esthetics
National Institute of Esthetics
Ancaster, ON12.2010
High School Diploma -
Gary Allen High School
Burlington, ON2007
Skills
- Time Management
- Team Collaboration
- Client Needs Assessments
- Organization
- Customer Experience
- Client Satisfaction
References
Antonio Figliola - Union Representative and Porter 289-659-4644
Delia Taylor - Spa Manager 905-531-3557
Alex Warkentin - Merchandising Manager 905-802-0511
Timeline
Customer Care / Merchandiser
Costco
08.2020 - Current
Esthetician
Spa In The Village
03.2018 - 08.2020
Master Esthetician
Refresh Salon And Spa
06.2017 - Current
Master Esthetician
The Follicle Salon And Spa
01.2014 - 06.2017
Certificate of Esthetics - Esthetics
National Institute of Esthetics
High School Diploma -
Gary Allen High School