Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Alexis Vera Medina

Santa Ana

Summary

An engaging and friendly team player who motivates self and others to perform to their full potential. The ability to multi-task while generating great customer service and satisfaction through high quality staff training. Maintain a record of exceeding sales goals. A proven track record of implementing innovative strategies that drive business growth and enhance team performance. Exceptional communication skills that foster a positive work environment and ensure alignment with organizational goals. Committed to continuous improvement and professional development.

Driven to transition into new field, having developed strong design and customer service skills in fast-paced retail environment. Excels in creating visually appealing displays and managing client relationships. Seeking to apply these transferrable skills in new and challenging role.

Overview

11
11
years of professional experience

Work History

Florist/Customer Service/Merchandiser

Kendall Floral
07.2024 - Current
  • Great attention to detail
  • Managed daily opening and closing of florist shop to prepare for incoming customers.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Prepared floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Provided customers with care directions for flower arrangements.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
  • Nurtured flowers to maintain quality and promote longevity.
  • Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
  • Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
  • Boosted team productivity with clear communication, delegation of tasks, and time management skills.
  • Provided exceptional customer service by offering product recommendations and assisting with purchase decisions.
  • Increased customer satisfaction by promptly addressing and resolving service-related concerns.
  • Enhanced product visibility through strategic placement and attractive displays, boosting sales.
  • Successfully met or exceeded quarterly performance goals through diligent work ethic and attention to detail.
  • Regularly follow updated planograms to keep product displays fresh, appealing, and in line with seasonal trends.

Store Clerk/Customer Service

Petco
02.2014 - 03.2014
  • Position was acquired through high school work program
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted customer by locating items and carry out heavy purchases.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.

Store Clerk/Cart Attendant

Smart & Final
10.2013 - 11.2013
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items and carrying out heavy purchases.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.

Education

Associate of Arts - Theater Arts

Santa Ana College
Santa Ana, CA
11-2025

High School Diploma -

Century High School
Santa Ana, CA
06-2016

Skills

  • Customer Service-oriented
  • Sales and service-oriented
  • Inventory management and maintenance
  • Client engagement and assistance
  • Merchandising and displays
  • Order preparation and processing
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving
  • Time management
  • Personnel development
  • Teamwork and collaboration

Hobbies and Interests

  • Theater
  • Environmental conservation
  • Art
  • Hiking
  • Skiing
  • Travel

Languages

English
Spanish

Timeline

Florist/Customer Service/Merchandiser

Kendall Floral
07.2024 - Current

Store Clerk/Customer Service

Petco
02.2014 - 03.2014

Store Clerk/Cart Attendant

Smart & Final
10.2013 - 11.2013

Associate of Arts - Theater Arts

Santa Ana College

High School Diploma -

Century High School

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Alexis Vera Medina