Allen Macwan
Toronto,ON
Summary
At Go4Customers, I excelled in leveraging remote desktop protocol (RDP) to efficiently access and control remote systems, enabling quick troubleshooting and problem resolution for customers. I also demonstrated expertise in utilizing secure shell (SSH) to securely connect to and manage remote servers and infrastructure, ensuring secure and reliable solutions. Additionally, I proficiently used specialized ticketing and customer service software to streamline workflows and provide responsive support to customers, showcasing a results-driven mindset and commitment to excellence.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Customer Support Executive
Go4Customers
05.2022 - 02.2023
- Leveraged remote desktop protocol (RDP) to efficiently access and control remote systems, enabling quick troubleshooting and problem resolution for customers
- Demonstrated expertise in utilizing secure shell (SSH) to securely connect to and manage remote servers and infrastructure, ensuring secure and reliable solutions
- Proficiently used Microsoft Office suite, including Outlook, Excel, and Word, as well as specialized ticketing and customer service software, to streamline workflows and provide responsive support
Education
PGD - Applied Network Infrastructure And System Admin.
Conestoga College
Kitchener12.2024
Bachelor of Science - Information Technology
Charusat University
Anand, India05.2022
Skills
- Hyper-V virtualization
- DNS Management
- Failover Clustering
- File and Storage Services
- Network Troubleshooting
- Linux Server Management
- Windows Server Administration
- Cisco Packet Tracing
Languages
English
Full Professional
Certification
Google's IT Support Fundamental
Timeline
Customer Support Executive
Go4Customers
05.2022 - 02.2023
PGD - Applied Network Infrastructure And System Admin.
Conestoga College
Bachelor of Science - Information Technology
Charusat University
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