Danial Ravanbakhsh

· Act as the IT primary point of contact for a portfolio of client and cultivated and maintained strong relationships with customers to ensure a positive customer experience

· Responsible for providing excellent end user support via phone, emails, tickets (ConnectWise), in-person requests and remotely when needed

· Responsible for installing and configuring and troubleshooting LAN/WAN, Firewalls, Switches, Access Points, Printers, and internal users' computer and network issues

· Maintaining IT asset tracking with IT Glue to keep track of the inventory and internal documentation

· Responsible for network design and induction and training on use of IT equipment for new employees and configuring their workstations for effective use

· Collaborated with cross-functional teams such as ISG, CES, DAG, Security team to deliver successful product implementations

· Identify opportunities for upselling and cross-selling to existing clients

· Ensure client needs are met and expectations are exceeded.

· Configured and maintained Infrastructure/Networking equipment such as servers, switches, routers, firewalls, wireless access points, VOIP/SIP phones, printers, IP cameras

· Supported and built the front-end and back-end server systems using Windows Server & Hyper-V

· Leading, planning, and supporting a growing team of helpdesk technicians

· Managing all aspects of the IT budget and ensuring efficient delivery of services

· Worked with vendors to cut equipment and licenses costs by 30%.

· Maintained hardware performance, network connectivity, and software updates in a company of 200+ workers

· Assist employees via telephone, email, tickets (Atlassian JIRA), in-person requests and remotely when needed

· Managed user's accounts and groups through Azure Active directory or O365

· Experience working with PBX, and the deployment of business phones

· Managed the transition of the company to a new clocking-in system

· Pushing policies to users' computers with Microsoft Intune

· Conducted IT onboarding sessions with all new staff

· Troubleshoot and fixing printers.