Detail-oriented professional with excellent communication and team collaboration skills. Committed to supporting operations and driving continual improvement. Proven ability to manage time efficiently while maintaining attention to detail.
Overview
29
29
years of professional experience
Work History
Production Systems Professional
Konica Minolta
Riverside, CA
01.2011 - Current
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
CSE
IST
Redlands, CA
01.2006 - 12.2011
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
CSE
Xerox
Riverside, CA
01.1997 - 12.2006
Worked flexible hours across night, weekend, and holiday shifts.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
<ul><li>Writing code for creation, deployment, maintenance, and enhancement of mobile apps, windows apps, and Web services, with Agile-SCRUM methodology.</li><li>Providing support for applications and end-users including software support, understanding end-users needs of the software and identifying either software or process improvements to enhance productivity.</li><li>The creation, deployment and maintenance of reports using MS SQL Server and Crystal Reports.</li><li>Creation and maintenance of MS SQL database. The writing, debugging and deployment of stored procedures and functions within SQL. Creation and updates on tables and data.</li><li>Evaluating, modifying, testing, debugging, and implementing existing software applications, modules, and systems in order to effectively maintain data integrity, optimize system performance, and output accuracy.</li><li>Provided production support and enhancements to both Legacy software systems and new applications.</li></ul> at FasTraxPOS<ul><li>Writing code for creation, deployment, maintenance, and enhancement of mobile apps, windows apps, and Web services, with Agile-SCRUM methodology.</li><li>Providing support for applications and end-users including software support, understanding end-users needs of the software and identifying either software or process improvements to enhance productivity.</li><li>The creation, deployment and maintenance of reports using MS SQL Server and Crystal Reports.</li><li>Creation and maintenance of MS SQL database. The writing, debugging and deployment of stored procedures and functions within SQL. Creation and updates on tables and data.</li><li>Evaluating, modifying, testing, debugging, and implementing existing software applications, modules, and systems in order to effectively maintain data integrity, optimize system performance, and output accuracy.</li><li>Provided production support and enhancements to both Legacy software systems and new applications.</li></ul> at FasTraxPOS