Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Interests
Work Availability
Timeline
Generic

Alkmina Pajtesa

Accountant / Microsoft 365 Certified.
Toronto

Summary

A highly organized individual looking for a responsible position to gain practical experience and to make use of interpersonal skills to achieve goals with the team and company.

Motivated and with 8+ years experience in different sectors, interested in expand learnings, knowledge, and skills.

Strong knowledge of Albanian and Italian languages, Business communication, Mathematics, Informatics, Marketing.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Restaurant Waitress

FBI Pizza
01.2022 - 10.2023
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Completed credit payments via card processing systems.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Managed overt 50 costumer calls per day.

Restaurant Manager

Terzo Tempo
05.2017 - 09.2021
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

PAX Agent

Swissport
12.2023 - 02.2024
  • Collaborated with team members to maintain a clean and organized terminal area for passenger convenience.
  • Facilitated effective communication between ground crew members during aircraft turnaround times, ensuring all tasks were completed promptly .
  • Implemented new procedures as needed to improve overall efficiency within the PAX Agent role.
  • Maintained strict adherence to safety protocols, creating a secure environment for travelers.
  • Trained new employees on company policies and procedures, fostering teamwork and knowledge sharing among staff members .
  • Enhanced customer satisfaction by providing efficient check-in and boarding services for passengers.
  • Adapted quickly to schedule changes or other disruptions, maintaining professional demeanor while assisting affected passengers.
  • Provided passengers with accurate flight information, minimizing confusion and delays at the airport.
  • Managed gate operations effectively, resulting in timely departures and arrivals for all flights under my supervision.

Administrative Assistant/Receptionist

Edilcotto Ceramiche
09.2016 - 11.2019
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

BBA Equivalent - Business Administration

Scuole Istituto Proffessionale Statale Velso Mucci
Bra, CN
09.2016 - 06.2021

Skills

Customer Relations

Software

Website organization

Microsoft Office

Languages

Italian
Excellent
Albanian
Very Good
English
Professional Working

Certification

Microsoft Office Specialist, PowerPoint,

Interests

Psychology

Business

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PAX Agent

Swissport
12.2023 - 02.2024

Restaurant Waitress

FBI Pizza
01.2022 - 10.2023

SmartServe Ontario

02-2021

Microsoft Office Specialist, PowerPoint,

02-2019

Restaurant Manager

Terzo Tempo
05.2017 - 09.2021

Administrative Assistant/Receptionist

Edilcotto Ceramiche
09.2016 - 11.2019

BBA Equivalent - Business Administration

Scuole Istituto Proffessionale Statale Velso Mucci
09.2016 - 06.2021

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Alkmina PajtesaAccountant / Microsoft 365 Certified.