Manisha Sidhu
Brampton,ON
Summary
Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Enthusiastic and dedicated to providing excellent customer service.
Overview
2
2
years of professional experience
Work History
Restaurant Waitress
Sixty Wings
04.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Assistant
Punjabi Fashion
06.2022 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Sales Associate
Suzy Shier
01.2022 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Administrative Clerk
MP Logistics
06.2021 - 12.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
No Degree -
Jean Augustine Secondary School
Brampton, ON06.2024
Skills
- Conflict Management
- Multitasking
- Customer Relations
- Team Building
- Written Communication
- Cultural Awareness
- Team Management
- Credit Card Processing
- Customer Experience Management
- Customer Assistance
- Inventory Management
- Store Organization
Languages
English
Native or Bilingual
Timeline
Restaurant Waitress
Sixty Wings
04.2023 - 08.2023
Sales Assistant
Punjabi Fashion
06.2022 - 08.2022
Sales Associate
Suzy Shier
01.2022 - 03.2022
Administrative Clerk
MP Logistics
06.2021 - 12.2021
No Degree -
Jean Augustine Secondary School
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