Aljona Radzivill
San Jose
Summary
Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
26
26
years of professional experience
Work History
IHSS Provider
IHSS In Home Support Services
11.2021 - Current
- Assisted recipient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
QA Engineer
Telenav
05.2012 - 06.2013
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Maintained compliance with product specifications and regulatory compliance during managed projects.
- Developed traceability documentation to aid in investigating faults and defects.
- Partnered with senior management to analyze issues and find appropriate solutions.
Paralegal
Law Offices Of I. Brusil, J. Im, I.Karbelashvili
05.2009 - 12.2010
- Organized documents to manage paper filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Produced legal documents such as briefs, pleadings and appeals.
- Communicated pertinent information to clients via phone, email, and mail.
- Created spreadsheets to track client progress and document billable hours.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Receptionist
Robert M. Melnikoff, M.D.
07.2006 - 04.2008
- Organized, maintained and updated information in computer databases.
- Provided professional and knowledgeable patients assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Receptionist
Jeffrey Kaplan, D.C. Office
04.2006 - 07.2006
- Confirmed appointments, communicated with clients, and updated client records.
News Ops Coordinator
Google
10.2005 - 04.2006
- Conducted wide Internet research in Estonian and Russian languages
- Performed source code testing utilizing in-house developed tools
- Analyzed, filtered and summarized information for the database via custom developed forms
- Created and filed web test reports
Receptionist
Mark Klebanov, M.D.
09.2005 - 02.2006
- Provided customer service and communication with the clients, managed medical records, maintained confidentiality of information
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
Loehnmann's Department Store
06.2004 - 09.2005
- Provided professional service to the customers according to the store policies
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Senior Investigation Officer
Police Department Of Estonia
11.1997 - 06.2001
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Worked with law enforcement, prosecutors, Interpol and company representatives to handle caseload.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Collected sworn written and recorded statements backing up investigations.
- Conducted confidential investigations of potential insurance law violations.
- Determined case direction based on reviews of wide-ranging information.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Trained team members on agency processes, court procedures and investigation strategies.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Verified compliance with codes and documented findings.
- Investigated up to 35 criminal case at a time
Education
No Degree - Software Testing Program
Portnov Computer School
Los Altos01.2012
Associated Degree in Paralegal Studies - Paralegal Studies
San Francisco State University
San Francisco, CA06.2009
Bachelor of Science - Business Law
Estonian- American Business College
Tallinn, Estonia05.1997
Skills
- Ability to handle duties requiring extreme accuracy
- Professional ability to meet critical deadlines, prioritize work load in multi-tasking environment, high attention to the details
- Proven leadership skills
- Responsible team player with ability o work independently, self esteemed, energetic, fast learner
- Ability to provide professional customer service to the community
- Fluent in English, Russian and Estonian
Timeline
IHSS Provider
IHSS In Home Support Services
11.2021 - Current
QA Engineer
Telenav
05.2012 - 06.2013
Paralegal
Law Offices Of I. Brusil, J. Im, I.Karbelashvili
05.2009 - 12.2010
Receptionist
Robert M. Melnikoff, M.D.
07.2006 - 04.2008
Receptionist
Jeffrey Kaplan, D.C. Office
04.2006 - 07.2006
News Ops Coordinator
Google
10.2005 - 04.2006
Receptionist
Mark Klebanov, M.D.
09.2005 - 02.2006
Sales Associate
Loehnmann's Department Store
06.2004 - 09.2005
Senior Investigation Officer
Police Department Of Estonia
11.1997 - 06.2001
No Degree - Software Testing Program
Portnov Computer School
Associated Degree in Paralegal Studies - Paralegal Studies
San Francisco State University
Bachelor of Science - Business Law
Estonian- American Business College
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