Aliyah Rodriguez
Rosemead
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Efficient at correctly taking orders and serving to meeting special requests. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.Skilled in team leadership and staff training. Recognized for impressive cash handling accuracy and resolving customer inquiries effectively.
Overview
6
6
years of professional experience
Work History
Assistant Manager
El Pollo Loco
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance, and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved operational efficiency by adopting new technology for inventory management.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier/Shift Leader
El Pollo Loco
03.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Independence Highschool
Alhambra, CA12-2019
Skills
- Money handling
- Team leadership/building
- Staff training and development
- Customer service and satisfaction
- Teamwork and collaboration
- Multitasking Abilities
References
Amber Cervantes[Cashier] El Pollo Loco (323) 979-4577.
Ashley Izaguire[Asst. Manager] El Pollo Loco (626) 607-8947.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Manager
El Pollo Loco
02.2022 - Current
Cashier/Shift Leader
El Pollo Loco
03.2020 - 02.2022
High School Diploma -
Independence Highschool
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