Medical Office Assistant - Health Unit
CIMT College
2024 - 2025
Aliyah Frank
Manager
Toronto,ON
Timeline
Assistant Manager
Beeyond Ink Tattoo Studio
11.2018 - 04.2021
Supervisor
Ontario Place
09.2016 - 09.2018
Work History
Assistant Manager
Beeyond Ink Tattoo Studio
11.2018 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Ontario Place
09.2016 - 09.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work Preference
Work Type
Full TimePart TimeInternshipEducation
Medical Office Assistant - Health Unit
CIMT College
Malton 2024 - 2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Employee scheduling
- Healthcare ethics