Summary
Overview
Work History
Education
Skills
References
Timeline
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Alissa Martynova

Maple Ridge,BC

Summary

Performance-driven sales professional with over 10 years of experience in customer engagement, relationship management, and high-volume sales environments. Proven ability to drive revenue growth, convert leads into loyal customers, and exceed sales targets. Adept at consultative selling, problem-solving, and working in fast-paced, results-driven environments. Passionate about helping clients find life-enhancing solutions while delivering exceptional service.

Overview

9
9
years of professional experience

Work History

Team Lead of Core Support

Shopify
12.2021 - 01.2025
  • Led a team of advisors, consistently exceeding KPIs, and sales goals.
  • Developed training programs to enhance performance, improve conversion rates, and boost efficiency.
  • Streamlined communication processes, ensuring a seamless experience for customers and team members.
  • Conducted performance reviews, provided coaching, and implemented growth plans for team members.
  • Identified sales opportunities within customer interactions, leading to increased revenue and retention.
  • Managed escalations and resolved complex customer concerns with a high level of professionalism.

Junior Support Advisor and Support Advisor

Shopify
10.2020 - 12.2021
  • Managed high-volume inbound customer interactions via chat, phone, and email, ensuring prompt and effective resolutions.
  • Applied consultative sales techniques to assess customer needs and recommend tailored solutions.
  • Maintained a strong sales conversion rate, consistently exceeding performance benchmarks.
  • Educated customers on product offerings, features, and benefits to drive upsells, and long-term retention.
  • Assisted in onboarding new team members, providing mentorship and training on best practices.
  • Achieved top-tier quality assurance (QA) scores by maintaining high service standards.

Variable Manager & Server

Romers
09.2015 - 10.2020
  • Supervised restaurant operations, ensuring efficiency, customer satisfaction, and profitability.
  • Trained, mentored, and evaluated employees, fostering a culture of excellence and teamwork.
  • Managed customer interactions, resolving concerns and delivering a positive dining experience.
  • Controlled labor costs by optimizing scheduling and team productivity.
  • Built strong relationships with patrons, leading to increased repeat business and referrals.

Wine Associate

Vino Volo
09.2019 - 03.2020
  • Delivered expert product recommendations, driving increased sales and enhancing customer satisfaction.
  • Built lasting customer relationships through personalized service and in-depth product knowledge.
  • Provided detailed explanations of wine pairings and tasting notes to enhance the shopping experience.
  • Met and exceeded daily and monthly sales targets through proactive engagement and upselling techniques.
  • Assisted in inventory management and store operations, ensuring seamless day-to-day functionality.

Education

High School Diploma -

David Thompson Secondary School
Vancouver, BC
06-2014

BBA - Bachelor of Business Administration

Yorkville University
New Brunswick

Skills

  • Sales Strategy & Consultative Selling
  • Lead Conversion & Customer Retention
  • Relationship Building & Client Engagement
  • Performance Coaching & Leadership
  • Remote Sales & High-Volume Communication
  • KPI achievement & Revenue Growth

References

References available upon request.

Timeline

Team Lead of Core Support

Shopify
12.2021 - 01.2025

Junior Support Advisor and Support Advisor

Shopify
10.2020 - 12.2021

Wine Associate

Vino Volo
09.2019 - 03.2020

Variable Manager & Server

Romers
09.2015 - 10.2020

High School Diploma -

David Thompson Secondary School

BBA - Bachelor of Business Administration

Yorkville University

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Alissa Martynova