Alison J St Jean
GNWT
Vermilion,AB
1
Language
25
Years of experience
Multi-tasking Team Leader well-known for executing successful. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Work History
Team Lead (Casual)
2 Years 5 Months- Evaluated employee skills and knowledge, trained and mentored individuals to enhance performance.
- Addressed employee and production issues directly, implementing timely solutions to minimize resource and time losses.
- Trained new team members on company procedures and safety requirements to ensure compliance and readiness.
- Trained new team members by relaying information on company procedures and safety requirements.
- Directed and supervised team of 10.
Program Assistant
2 Years 9 Months- Provided client and family care to support overall well-being and satisfaction.
- Verify and modify client demographic information within Electronic Medical Record (EMR)
- Verify and modifies client demographic information within Electronic Medical Record (EMR)
- Receive medical referrals and ensure referral are complete prior to sending requested referral to appropriate specialist
- Received medical referrals and ensured completeness before forwarding to appropriate specialists for timely care.
- Delivered comprehensive administrative support to office staff, enhancing office operations and service delivery.
- Managed electronic medical record program to ensure accurate patient information
Case Aide
1 Year 8 Months- Conducted thorough assessments of client needs, prioritizing targeted interventions and services to enhance support.
- Collaborated in developing evidence-based interventions, contributing to effective strategies for improved client outcomes.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Compiled detailed reports on case activities, aiding supervisor review and decision-making processes.
- Coordinated medical travel arrangements for clients, ensuring timely and efficient transportation.
- Utilized CAAPS computer program to manage case documentation and client information.
Clinical Program Assistant - Casual
2 Years 2 Months- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Provided exceptional support during high call volume periods, ensuring patient inquiries were handled efficiently and professionally.
- Cultivated strong relationships with clients through empathetic support, enhancing their experience during challenging health situations.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Streamlined service times by effectively triaging incoming calls, directing patients to appropriate departments and resources.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Utilized EMR computer program for efficient patient data management.
Unit Clerk Assistant - Relief
2 Years 10 Months- Improved patient care by maintaining accurate medical records and updating patient information in hospital database.
- Increased efficiency in patient registration process through effective management of incoming calls, faxes, emails, and other forms of communication.
- Streamlined patient registration process by managing incoming calls, faxes, emails, and other communications.
- Provided exceptional customer service to patients'' families by answering inquiries regarding visitation policies or helping resolve any concerns that arose during their loved one's stay at the facility.
- Ensured seamless transitions between shifts by effectively communicating pertinent information to incoming team members during shift change reports.
- Utilized EMR and MediPatient computer program to manage patient records efficiently.
Team Lead ( Stores Clerk )
4 Years 7 Months- Stocked shelves with merchandise to ensure product availability for customers.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed purchase orders for inventory to ensure timely restocking of products.
- Evaluated employee skills and knowledge, trained and mentored individuals to improve performance.
- Managed schedules, processed time off requests, and coordinated coverage for short shifts.
- Shipping and receiving
- Led daily team meetings to update team members on company news and foster communication.
- Purchase Orders
Senior Leader
2 Years 6 Months- Demonstrated awareness of family violence issues affecting women in the north, informing support strategies.
- Maintain confidentiality
- Have non-judgmental attitude
- Be able to assert clear professional and personal boundaries
- Good oral and written communication skills
- Show integrity and tact in dealing with people
- Vulnerable Sector Check
- Up to date immunizations, including Hep B and TB
- Collaborated effectively within team to enhance service delivery and support initiatives.
- Have flexibility in meeting shift work requirements
- Produced comprehensive weekly, daily, and monthly activity reports and forecasts to support program planning and decision-making.
Receptionist Assistant
1 Year 1 Month- Maintained organized and clean reception area, ensuring a professional and inviting atmosphere for visitors.
- Welcomed individuals entering building, enhancing security and assisting visitors while accurately maintaining visitor log.
- Confirmed appointments and updated client records, ensuring seamless communication with clients.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Utilized Jane Computer System for data entry and record management.
- Managed direct insurance billing processes to ensure timely payments.
Customer Service Associate, Paint Department
4 Years 8 Months- Yellowknife- Paint & Flooring Sales and Assisted customers with window fashion selections
- Managed inventory ordering process
- Oversaw shipping and receiving operations
- Provided tailored advice and assistance to customers, addressing individual needs and preferences.
- Served high volume of customers daily, fostering positive experiences and prioritizing customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Ordering
- Ensured customer satisfaction through proactive strategies that addressed needs and resolved concerns.
- Window Fashions
Owner
11 Years 2 Months- Childcare providers oversee the activities of children and ensure their safety
- Assisted children with personal hygiene to promote healthy habits
- Ensured cleanliness in activity areas to create a safe play environment
- Providing mental stimulation to babies and toddlers
- Facilitated mental stimulation activities for babies and toddlers to support developmental growth
- Implemented stress management techniques to support emotional well-being
- Demonstrated patience while engaging with children during activities
- Practiced active listening to understand children's needs and concerns
- Showed compassion towards children to create a nurturing atmosphere
- Applied creativity in designing engaging activities for children
- Creativity
- Organized field trips to enhance children's learning experiences
Education
Some College (No Degree) - Medical Terminology
Grade 12
Skills
Performance improvement
Workplace safety
Cash Handling
Sales expertise
Daily workflow improvement
Staff education and training
Client Service
Dependable and Responsible
Key performance indicators
Production monitoring
Languages
Speaks and writes English only
Status
Non Indigenous
Timeline
Case Aide
WSCC
03.2025 - CurrentRead More
Clinical Program Assistant - Casual
GNWT
09.2024 - CurrentRead More
Unit Clerk Assistant - Relief
GNWT
01.2024 - CurrentRead More
Team Lead (Casual)
Primary Care, GNWT
03.2022 - 08.2024Read More
Program Assistant
Primary Care, GNWT
11.2021 - 08.2024Read More
Senior Leader
YWCA, Afterschool
09.2018 - 03.2021Read More
Receptionist Assistant
YKPT
01.2018 - 02.2019Read More
Team Lead ( Stores Clerk )
Air Tindi
04.2017 - 11.2021Read More
Customer Service Associate, Paint Department
Aurora Decorating
08.2012 - 04.2017Read More
Owner
Wiggles & Giggles Dayhome, Yellowknife
06.2001 - 08.2012Read More
Coaker Academy
Grade 12
Read More
Aurora College
Some College (No Degree) from Medical Terminology
Read More