Alison Totten

• Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
• Reduced errors in billing processes through meticulous review of insurance information within patients'' health records.
• Maintained the confidentiality of sensitive patient data by adhering to strict security protocols.
• Trained new Health Records Clerks, fostering a culture of accuracy and efficiency within the department.
• Developed procedures for monitoring the timely completion and submission of critical documents such as discharge summaries.
• Ensured seamless transition from paper-based to electronic health record systems, minimizing disruptions in patient care.

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• Trained and motivated employees to perform daily business functions.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Learned and remained updated on statutory requirements and regulations.
• Consulted with customers to assess needs and propose optimal solutions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Increased customer retention through exceptional service and consistent follow-up communication.

• Listened to concerns and complaints from customers and promptly addressed issues
• Managed store organization, maintenance, and purchasing functions.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
• Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
• Enhanced store sales through effective product placement and targeted promotions.