Shanaya Chand
Surrey
Summary
Adept at enhancing operational efficiency and patient experience, my tenure at Practicum honed my skills in records management , working as a unit clerk and providing excellent customer service. Leveraging expertise in medical terminology and data entry, as well as fulfilling administration duties. Streamlined health records processes, ensuring regulatory compliance and accuracy. My proactive approach significantly improved information accessibility, demonstrating my commitment to excellence and teamwork.
Overview
7
7
years of professional experience
Work History
Health Records Clerk
Practicum
05.2024 - 05.2024
- Streamlined the records retrieval process for medical professionals, ensuring timely access to essential information.
- Enhanced patient experience by maintaining accurate and up-to-date health records.
- Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Prepped, verified and scanned records
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the department.
- Gained work experience in various different departments in Health Records: ROI, Acute, Ambulatory, Surgical Daycare, Front Desk (Morning,Evening), ER
Unit Clerk (General Medicine)
Practicum
04.2024 - 05.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Transcribed Orders On Meditech, MAR
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Customer Service (Work Experience Student)
London Drugs
10.2017 - 11.2017
- Worked in team environment to maintain high levels of productivity.
- Provided exemplary customer service to guests.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Health Care Administration Dual Diploma - Administration
Stenberg College
SurreyHigh School Graduate -
Sullivan Heights Secondary
Surrey, BCSkills
- Customer Service
- File Organization
- Medical terminology understanding
- Scheduling appointments
- Data Entry
- Paperwork Processing
- Inventory Coordination
- Records Management
- Medical Release of Information ROI processes
- Appointment Scheduling
- Records Accuracy
- Records Scanning
- Microsoft Excel
- Word Processing Software
- Transcription
- Word Processing
- Telephone reception
- Confidentiality handling
- Verbal Communication
- Time Management
- Records administration
- 70 WPM
Languages
English
Native or Bilingual
Timeline
Health Records Clerk
Practicum
05.2024 - 05.2024
Unit Clerk (General Medicine)
Practicum
04.2024 - 05.2024
Customer Service (Work Experience Student)
London Drugs
10.2017 - 11.2017
Health Care Administration Dual Diploma - Administration
Stenberg College
High School Graduate -
Sullivan Heights Secondary
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