Alison Ramirez-Hurtado
Watsonville
Summary
Security Dispatcher with 5+ years of experience in day-to-day Santa Cruz Beach Boardwalk Operations looking to leverage both Boardwalk knowledge and Guest Service skills as a Guest Services Shift Supervisor at the Santa Cruz Beach Boardwalk.
Overview
6
6
years of professional experience
Work History
Security Dispatcher
Santa Cruz Seaside Company
08.2023 - Current
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring a timely follow-up on pending issues and requests.
- Monitored and operated multiple CCTV cameras to ensure Boardwalk safety and security.
- Cross trained in other positions (Communications, Guest Services)
Ride Operations Shift Supervisor
Santa Cruz Seaside Company
04.2021 - 07.2023
- Collaborated with 4+ supervisors and leaders to help direct workflow and support ride operations.
- Managed accurate and detailed records of personnel training, current work locations, and rest/meal breaks.
- Resolved guest complaints with efficiency and took the appropriate steps to resolve the issue.
- Utilized the company phone and radio to communicate with 35+ employees and supervisors throughout the day.
- Enforced policies and standard operating procedures, resulting in continuous improvement of staff work conduct.
Ride Operations Lead Ride Operator
Santa Cruz Seaside Company
04.2019 - 04.2021
- Trained new employees by relaying information on ride procedures, equipment use, and safety requirements.
- Resolved guest complaints and formulated a corrective action with the assistance of a Supervisor.
- Monitored employee workflow and behaviors throughout the 1-2 hr. training process.
- Conducted up to 5 safety evaluations on ride operators every shift and deployed improvement strategies.
Ride Operator
Santa Cruz Seaside Company
05.2018 - 04.2019
- Implemented friendly, consistent, and helpful Guest service, along with assisting or answering questions a guest may have.
- Quickly learned new skills and applied those to daily tasks, improving efficiency and productivity.
- Responded appropriately to emergency situations.
- Enforced ride policies and rules in a polite and firm manner.
Education
High School -
Watsonville High School
Watsonville, CASkills
- Bilingual (English, Spanish)
- Extensive SC Beach Boardwalk knowledge and information
- Proficient in Time Management
- 3 yrs of experience in problem resolution
- POS System experience
- Computer Skills (SharePoint, Microsoft Word, Outlook, Etc)
Timeline
Security Dispatcher
Santa Cruz Seaside Company
08.2023 - Current
Ride Operations Shift Supervisor
Santa Cruz Seaside Company
04.2021 - 07.2023
Ride Operations Lead Ride Operator
Santa Cruz Seaside Company
04.2019 - 04.2021
Ride Operator
Santa Cruz Seaside Company
05.2018 - 04.2019
High School -
Watsonville High School
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