Summary
Overview
Work History
Education
Skills
Timeline
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JANNET GUEVARA

Southgate

Summary

Experienced Lead dispatcher offering 10+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

9
9
years of professional experience

Work History

Lead Dispatcher

JAC Solutions Inc.
10.2020 - Current
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
  • Tracked and reviewed charts, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.

Operations Manager

OKA Logistics
09.2018 - 10.2020
  • Work closely with customers to resolve issues and complaints in a timely and effective manner
  • Oversee the dispatching of 10-20 drivers in order to meet daily delivery deadlines
  • Provided excellent customer service to people who called the company's call center for help and support
  • Developed professional relationships with new customers and nurtured existing ones through active listening and intelligent open-ended questioning
  • Maintained contact with customers to ensure that delivery deadlines were met
  • Answered incoming calls and emails from customers who had delivery issues
  • In charge of organizing and booking weekly transportations
  • Keep track of shipments (Import/Export) as they passed through customs and other agencies, and I was able to obtain clearances
  • Keep open lines of communication with customers and international partners to keep everyone informed about order and shipping changes.

Dispatcher

Rodriguez Boyz Transport Inc
09.2016 - 10.2018
  • Help drivers and transportation companies solve problems
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Forecasted manpower requirements based on daily workload and company goals
  • Ensured that products were delivered on time in order to provide exceptional customer service
  • Documented all changes in the computer tracking system
  • Prepare documents for import and export, as well as navigation and other documents
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Double-checked the data's accuracy and integrity
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.

Salesman

Electric Car Sales & Service
10.2015 - 09.2016
  • Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients
  • Sought advice
  • Met with technical, product management, and service personnel on a regular basis to stay current on company offerings and business policies
  • Contacted customers after sales were completed to assess satisfaction and determine immediate service needs.

Education

High School -

Oak Hills High School
Oak Hills, CA
01.2012

Skills

  • Team oversight
  • Customer service
  • Service coordination
  • Data entry
  • Customer relations
  • Call center environments
  • Updating logs
  • Telephone etiquette
  • Dispatching field personnel
  • Escalation of issues
  • Work order entry
  • Trucking dispatching
  • Documentation and paperwork
  • Bilingual (English, Spanish)
  • Excel Software programming

Timeline

Lead Dispatcher

JAC Solutions Inc.
10.2020 - Current

Operations Manager

OKA Logistics
09.2018 - 10.2020

Dispatcher

Rodriguez Boyz Transport Inc
09.2016 - 10.2018

Salesman

Electric Car Sales & Service
10.2015 - 09.2016

High School -

Oak Hills High School

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JANNET GUEVARA