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Alison Poon
Hearing Instrument Specialist
Markham,ON
Summary
Passionate Hearing Aid Practitioner dedicated in delivering top notch service with empathy, patience, and hearing instrument knowledge. Ready to offer over 8 years' industry experience to a challenging new role.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Hearing Aid Practitioner
HearingLife
Calgary, AB
12.2022 - 04.2023
- Conduct hearing assessments and recommend treatment plan that caters to client's hearing needs
- Dispense hearing aids, conduct verification, and educate clients on product usage and maintenance
- Provide hearing aid cleaning, troubleshoot and repair as continuous care and service
- Communicate with clients, their families, physicians, co-workers, and third-party payees regarding to ensure exceptional service standard
- Assist in sales leads generation.
Hearing Aid Practitioner
Connect Hearing
Calgary, AB
06.2022 - 12.2022
- Conduct hearing assessments and recommend treatment plan that caters to client's hearing needs
- Dispense hearing aids, conduct verification, and educate clients on product usage and maintenance
- Provide hearing aid cleaning, troubleshoot and repair as continuous care and service
- Communicate with clients, their families, physicians, co-workers, and third-party payees regarding to ensure exceptional service standard
- Assist in sales leads generation.
Auditory Technician / Hearing Aid Student Intern
Connect Hearing
Calgary, AB
05.2021 - 05.2022
- Conduct hearing assessments (as a Student Intern)
- Dispense hearing aids, conduct verification, and educate clients on product usage and maintenance (as a Student Intern)
- Provide hearing aid cleaning, troubleshoot and minor repair as continuous care and service
- Perform admin duties such as receiving hearing aids, third-party funding application, and orders follow- up.
Patient Care Coordinator
Bow River Hearing
Calgary, AB
09.2015 - 05.2021
- Handle incoming calls and respond to clients who left voice mails
- Book appointments while utilizing clinician's calendar most efficiently
- Confirm appointments via calls, text or email as needed
- Assist walk-in clients for hearing aids cleaning
- Receive orders, and follow up on order status as needed
- Handle third party billing, and other administrative duties.
Education
Hearing Aid Practitioner Diploma -
MacEwan University
Edmonton, AB 09.2018 - 06.2021
Master of Arts in Education -
Beijing Language And Culture University
09.2012 - 06.2015
Skills
Excellent Communication
Certification
NBC-HIS
Interests
Tennis
Yoga
Aromatherapy
Timeline
NBC-HIS
12-2022
Hearing Aid Practitioner
HearingLife
12.2022 - 04.2023
Hearing Aid Practitioner
Connect Hearing
06.2022 - 12.2022
Auditory Technician / Hearing Aid Student Intern
Connect Hearing
05.2021 - 05.2022
Hearing Aid Practitioner Diploma -
MacEwan University
09.2018 - 06.2021
Patient Care Coordinator
Bow River Hearing
09.2015 - 05.2021
Master of Arts in Education -
Beijing Language And Culture University
09.2012 - 06.2015
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