Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Hill

Operations Manager
Burlington

Summary

Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Currently serving as Supervisor at Canada Post, bringing proven strengths in employee and management support, policy compliance, stakeholder engagement, and case resolution. Skilled in navigating complex personnel issues with discretion and empathy, fostering positive relationships between employees, unions, and leadership. Strong background in HR administration, onboarding, and training with a track record of improving processes and ensuring alignment with legal and organizational frameworks.


Overview

12
12
years of professional experience
4026
4026
years of post-secondary education
1
1
Language

Work History

Supervisor, Collection & Delivery

Canada Post
11.2021 - Current
  • Supervised 25+ unionized employees, ensuring effective management of attendance, safety concerns, mail delivery, as well as accommodations, and modified duties.
  • Oversaw the implementation of Corporate and Health and Safety Policies, ensuring buy-in and providing feedback for improvement to stakeholders.
  • Ensured that employees were well equipped to complete their work and had the resources necessary for their tasks.
  • Ensured accurate entry and maintenance of personnel records, absences, and accommodations using SAP, supporting compliance with corporate policies.
  • Handled sensitive employee issues, balancing empathy with adherence to policy and collective agreements; collaborated with union reps and management to resolve disputes.
  • Ensured timely communication with external clients regarding any issues, as well as the departments required to resolve any issues that arise.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Spearheaded multiple logistics and data accuracy projects, including updating key inventory systems and physical audits of mailboxes and relay sites.
  • Led coaching and disciplinary conversations in a union environment while maintaining constructive working relationships.
  • Consistently adapted to changing operational needs, taking on varied supervisory roles with minimal disruption.

Letter Carrier (Annual Relief)

Canada Post
11.2017 - 11.2021
  • Trained peers and created detailed onboarding resources for various depot positions, streamlining knowledge transfer and improving new employee experience.
  • Gained hands-on experience in multiple frontline roles, including morning operations, mail distribution systems (PRVS/DRS), and MMHE training.
  • Provided reliable vacation relief and stepped into leadership/support roles as needed, demonstrating flexibility and quick learning.
  • Managed mail redirection, customer inquiries, and special deliveries with professionalism and strong service orientation.

Coordinator: Recruitment and Onboarding

YMCA of Oakville
05.2015 - 11.2017
  • Developed and managed onboarding processes for new hires in accordance with organizational policies and legislative requirements.
  • Supported recruitment lifecycle, screening applicants and liaising with hiring managers to meet staffing needs.
  • Ensured compliance with HR policies, AODA standards, and privacy legislation in hiring and documentation processes.
  • Created and delivered training materials to support HRIS system implementation across childcare teams.
  • Contributed to organizational culture and engagement through special projects, including staff welcome events and communications initiatives.

Human Resources Administrator

EFRY Peel-Halton
07.2013 - 05.2015
  • Oversaw full-cycle recruitment, onboarding, and exit processes for both staff and volunteers.
  • Managed the volunteer program, doubling participation and integrating volunteers into five new agency programs.
  • Ensured compliance with health and safety legislation, AODA requirements, and HR best practices.
  • Acted as point of contact for benefits, property management, and IT issues, ensuring efficient resolutions.
  • Redesigned orientation and appraisal programs to support staff development and organizational alignment.

Education

Human Resources Management Certificate (Honours) -

Humber College

BA - English Literature

McMaster University

Skills

  • IOD Management and Reporting
  • Unionized Workplace Navigation
  • Staff management
  • Operations management
  • Policy & Program Compliance
  • Employee Relations & Coaching
  • Data Analysis & Reporting (SAP, Excel)
  • Training & Development
  • Health, Safety
  • AODA Compliance
  • Stakeholder Engagement

Timeline

Supervisor, Collection & Delivery

Canada Post
11.2021 - Current

Letter Carrier (Annual Relief)

Canada Post
11.2017 - 11.2021

Coordinator: Recruitment and Onboarding

YMCA of Oakville
05.2015 - 11.2017

Human Resources Administrator

EFRY Peel-Halton
07.2013 - 05.2015

Human Resources Management Certificate (Honours) -

Humber College

BA - English Literature

McMaster University

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Alison HillOperations Manager