Davinder Parmar
Surrey
Summary
Dedicated and results-oriented supervisor with over 15 years of experience in postal operations, demonstrating a proven ability to oversee day-to-day collection and delivery functions. Expertise in maintaining a strong focus on safety, productivity, and brand quality ensures operational excellence at every level. Recognized for achieving a high scan rate, complemented by a commitment to team success through innovative problem-solving and responsive customer service. A track record of fostering collaborative environments that drive performance and enhance customer satisfaction distinguishes this professional in the industry.
Overview
21
21
years of professional experience
Work History
Supervisor, Collection & Delivery
Canada Post
06.2018 - Current
- Lead a team of over 25 employees, ensuring operational excellence, safety, and productivity aligned with Canada Post's quality standards.
- Achieved a 98% scan success rate, performing daily audits to guarantee package tracking accuracy and timely deliveries.
- Conducted regular safety inspections, contributing to recognition as the safest depot in the zone.
- Resolved customer issues by proactively addressing health and safety concerns, creating solutions that prioritized both customer and company interests.
Director/ General Contractor
Rishaan Holdings Ltd.
03.2005 - 12.2021
- Oversaw construction projects, ensuring alignment with client requirements and expectations.
- Collaborated with city officials and subcontractors to ensure projects were completed on schedule, maximizing financial outcomes and enhancing the company's reputation.
Supervisor, Processing Plant
Canada Post
01.2016 - 05.2018
- Managed sections within the Processing Plant to meet tight cut-off times and increase productivity.
- Fostered a culture of openness by welcoming feedback, promoting teamwork, and respecting diverse ideas.
- Practiced "listen to understand" principles to maintain a fair and collaborative environment for all employees.
Peer Trainer, Delivery Agent
Canada Post
03.2012 - 12.2015
- Mentored new Delivery Agents on operations, safety procedures, and daily routines, ensuring a smooth transition and confidence in handling tasks from day one.
- Developed training materials and guided recruits through each stage of their shift, contributing to improved onboarding efficiency.
Letter Carrier / Delivery Agent
Canada Post
03.2008 - 12.2015
- Executed timely sorting and delivery of letters and parcels for designated routes while fostering a positive team environment.
- Built strong relationships with customers and colleagues, supporting efficient daily postal operations.
Education
Basics in Computers - Information And Computer Systems
British Columbia Institute of Technology
Burnaby 01.2000
BBA - Business Accountancy
GNDU
INDIA06-1996
Skills
- Lean Six Sigma Yellow Belt certification
- Effective team management
- Strategic issue resolution
- Proficient in client relations
- Risk assessment
Accomplishments
- Achieved 60 percent reduction in injuries or incidents by coaching with real life examples to the team.
- Supervised team of 30 plus staff members.
- Collaborated with teams of different levels in the development of secondary CPC site in Richmond BC.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor, Collection & Delivery
Canada Post
06.2018 - Current
Supervisor, Processing Plant
Canada Post
01.2016 - 05.2018
Peer Trainer, Delivery Agent
Canada Post
03.2012 - 12.2015
Letter Carrier / Delivery Agent
Canada Post
03.2008 - 12.2015
Director/ General Contractor
Rishaan Holdings Ltd.
03.2005 - 12.2021
Basics in Computers - Information And Computer Systems
British Columbia Institute of Technology
BBA - Business Accountancy
GNDU