Alison Gonzalez
Fontana
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, and customer relationship management. Results-oriented strategic planner with extensive knowledge of industry practices. Skilled in problem-solving and optimizing performance. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Ilink Business Management
Rancho Cucamonga
04.2025 - Current
- Managed high volume of phone calls to ensure effective communication.
- Greeted visitors warmly and assisted with application forms completion.
- Reviewed employee applications for missing information and provided necessary support.
- Conducted onboarding processes to integrate new employees effectively.
- Entered and filed applications and documents accurately.
- Performed data entry at a speed of 45 wpm to maintain records.
- Sent emails for communications and updates as needed.
- Took orders for supplies and conducted monthly inventory checks.
Office Administrative Assistant
Fleet Service Specialist
Pomona
08.2024 - 04.2025
- Facilitated clerical support for employees through efficient document management and filing processes.
- Expedited invoice processing to ensure accurate financial transaction recording in accounting systems.
- Coordinated calendars and scheduled meetings to enhance collaboration among multiple executives.
- Updated spreadsheets and databases for tracking, analyzing, and reporting performance and sales metrics.
Restaurant Manager
The Golden Eatery
Glendora
07.2019 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
Transportation Supervisor
Amazon
08.2020 - 08.2024
- Coordinated schedules and routes for drivers, ensuring timely deliveries and customer satisfaction.
- Maintained accurate documentation for all transportation operations, including logs and inspection reports.
- Managed a team of drivers, delivering training and performance evaluations to uphold professionalism.
- Developed and implemented policies for efficient use of resources and improved customer service delivery.
- Managed maintenance and repair actions for team equipment and vehicles.
- Analyzed data to determine trends in fleet utilization, costs, and operational efficiency.
Assistant General Manager
Amazon
09.2018 - 07.2020
- Delivered daily updates and led regular meetings to enhance team engagement and performance.
- Hired and developed high-performing teams, contributing positively to company results.
- Managed budgets and financial reports to ensure fiscal responsibility and profitability.
- Evaluated departmental operations to identify strengths and areas for improvement.
Education
Bachelor of Science - Biology
California State University, San Bernardino
San Bernardino, CA08-2024
Skills
- Data analysis
- Project management
- Customer service and support
- Cash handling
- Administrative assistance
- Multitasking and organization
- Staff training and development
- Problem-solving skills
- Bilingual communication (Spanish native)
- Microsoft 365
Certification
- Commercial Driver's License
Timeline
Front Desk Administrator
Ilink Business Management
04.2025 - Current
Office Administrative Assistant
Fleet Service Specialist
08.2024 - 04.2025
Transportation Supervisor
Amazon
08.2020 - 08.2024
Restaurant Manager
The Golden Eatery
07.2019 - 02.2025
Assistant General Manager
Amazon
09.2018 - 07.2020
Bachelor of Science - Biology
California State University, San Bernardino
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