Enhanced customer satisfaction through exemplary service and efficient order management, maintaining a welcoming atmosphere and achieving a consistently high rating of 9.2/10 on performance checks.
Optimized inventory utilization and reduced waste through strategic tracking and analysis, contributing to cost savings and operational efficiency improvements.
Provided comprehensive training to 10+ employees, imparting knowledge on food safety protocols, customer service practices, and operational procedures, resulting in a cohesive and well-trained team that consistently met performance targets.
Co-Founder and Operations Manager
Clutch Rentals
06.2023 - Current
Established and grew a successful party-rental company specializing in tent set-ups and party décor services, generating $5,000 in revenue during the first year of operation.
Expanded inventory by 50% within the first year of operations to meet growing client demands and enhance service offerings.
Upheld the highest standards of quality and professionalism, earning a reputation as a trusted and preferred provider in the industry, contributing to a 30% increase in referral business within the first year.
Staff Associate
Harvey's Restaurant
07.2021 - 10.2021
Enhanced customer satisfaction metrics by providing exemplary service, resulting in a measurable increase in positive feedback and repeat business, aligning with the specific goal of improving customer experience.
Improved operational efficiency by streamlining processes, resulting in a measurable decrease in wait times and an increase in service speed metrics, meeting the measurable objective of enhancing operational effectiveness.
Fostered a collaborative work environment by demonstrating teamwork and adaptability, leading to measurable improvement in team cohesion and productivity metrics, meeting the measurable goal of enhancing workforce dynamics.
Education
Bachelor of Science - Biological Sciences
University of Guelph
Guelph, ON
04.2027
Skills
Exceptional proficiency in Microsoft Office including Word, Excel as well as Google Suite
Native/ bilingual proficiency in English, French Urdu and Hindi, limited working proficiency in Punjabi