ALISHA PHELPS
St-Charles
Summary
Over 14 years of experience in fostering inclusive environments and delivering tailored support services. Demonstrates a strong ability to build relationships, identify needs, and implement effective solutions, leveraging skills in adaptability, customer service, and problem-solving. Committed to enhancing community reintegration through innovative program coordination and strategic engagement, with a focus on achieving outcomes and driving positive behavioral change.
Overview
15
15
years of professional experience
Work History
Casual social program officer
Atlantic institution
01.2025 - Current
Grievance Coordinator
Atlantic institution
Renous
03.2025 - 06.2026
- Managed grievance intake and documentation processes for inmate concerns.
- Coordinated investigations and responses to grievances in a timely manner.
- Collaborated with cross-functional teams to resolve complex issues.
- Drafted letters notifying inmates of decisions made regarding their grievances.
- Maintained accurate records related to grievance proceedings for future reference.
- Prepared comprehensive reports summarizing results of investigations into inmate complaints and grievances.
Supply teacher
District scholaire francophone
01.2024 - 01.2025
Waitress
Ice shack
Rexton
01.2024 - 01.2025
Sales Representative
Leon's furniture
04.2021 - 01.2024
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
Editorial Assistant
Editor
01.2019 - 03.2021
- Edited and proofread manuscripts, articles, reports, and other documents to ensure accuracy of grammar, spelling, punctuation, syntax, and formatting
- Developed new ideas for content to engage audience
- Created content outlines and ensured that all pieces adhered to established deadlines
- Implemented language and style guidelines to ensure consistency
Internship
TD Insurance
Halifax
05.2018 - 09.2018
- As part of the 2018 Indigenous internship, learned the fundamentals of the insurance business including the Customer Service Center, Operations, Claims, Customer Experience, and the Affinity Market group
- Contributed to the company by expanding on their inclusive environment by teaching them about my Métis heritage and our traditions
Surveyor
Statistics Canada
05.2017 - 09.2017
- Administered government surveys to residents around Canada
- Conducted surveys, interviews and other methods for collecting data.
- Maintained accurate records of all collected data to ensure integrity of research findings.
- Worked hard to hit required targets
Care taker
Robren House
05.2015 - 09.2015
- Worked as a caretaker for the disabled residents
- Learned how to make meaningful connections with all the different residents
- Learned how to aid and meet a vast variety of each individual's different needs
- Strived to constantly boost morale by creating fun and different activities for the residents
- Learned how to properly prepare meals to dietary restrictions as well as feed different residents
- Responsible for the happiness of residence, which involved planning multiple activities
- Created a great living environment by being responsible for the cleaning, yard work, and house maintenance.
Cashier
Richibucto Corner Store
02.2011 - 09.2015
- Learned how to give exceptional customer service during my employment
- Working unsupervised, learned how to think quickly and solve problems extremely efficiently
- Strived to give customers a friendly and enjoyable experience in the language of their choosing
- Learned how to make meaningful friendships with customers, making them want to return to our store
- Responsible for opening or closing the store, simultaneously running the cash register, answering the phone, cleaning the store as well as filling coffees, served customers in both French and English
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
Sociology -
Saint Marys University
Skills
- Sales Consultation
- Customer Service
- Customer Retention
- Records Management
- Performance Improvement
- Problem Solving
- Cold Calling
- Goal Setting
- Adaptability
- Product Knowledge
- Conflict Resolution
- Team Collaboration
- Crisis Intervention
- Behavioral Analysis
- Mentoring Skills
- Grievance management
Hobbies and Interests
- Reading
- Running
- Playing Guitar
- Painting
References
- Scott Munro, TD INSURANCE, (902) 448-2427
- Caroline Richard, CORNER STORE, (506) 523-9319
- Carole Beers, ROBREN HOUSE, (506) 523-6389
- Anne Robichaud, STATISTIC CANADA, (506) 521-4974
- Connie Whitman, ICE SHACK, +1 (506) 521-5076
Languages
- English
- French
- English
Timeline
Grievance Coordinator
Atlantic institution
03.2025 - 06.2026
Casual social program officer
Atlantic institution
01.2025 - Current
Supply teacher
District scholaire francophone
01.2024 - 01.2025
Waitress
Ice shack
01.2024 - 01.2025
Sales Representative
Leon's furniture
04.2021 - 01.2024
Editorial Assistant
Editor
01.2019 - 03.2021
Internship
TD Insurance
05.2018 - 09.2018
Surveyor
Statistics Canada
05.2017 - 09.2017
Care taker
Robren House
05.2015 - 09.2015
Cashier
Richibucto Corner Store
02.2011 - 09.2015
Sociology -
Saint Marys University