Alisha Navarrete
San Jose
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Best Buy
San Jose
05.2022 - Current
- Coordinated shift schedules to ensure optimal workforce coverage and maintain productivity.
- Supervised daily operations and ensured staff adherence to company policies.
- Trained new team members on customer service and product knowledge.
- Managed inventory levels and organized stockroom to support efficient operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted customers with inquiries and resolved issues promptly.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees while monitoring completion to ensure accountability.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Evaluated employee performance, delivering individualized feedback and praise.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Utilized POS systems efficiently for order processing and inventory management.
- Implemented visual merchandising standards to enhance product displays.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
SWAT
Best Buy
San Jose
05.2022 - 05.2025
- Managed inventory levels to ensure product availability and minimize stockouts.
- Conducted regular audits to maintain compliance with company policies and regulations.
- Trained staff on best practices for inventory management and safety protocols.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Collaborated with sales teams to align stock levels with customer needs.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Inspected incoming shipments for damage and accuracy.
- Unloaded freight from trucks using forklifts and pallet jacks.
- Organized products in designated warehouse areas for easy access.
- Followed safety protocols while handling heavy equipment and materials.
- Stocked shelves with merchandise to ensure optimal presentation and accessibility.
- Completed day-to-day duties accurately and efficiently.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to execute efficient store layouts and displays.
- Set up displays using planograms provided by the marketing department.
Back Office Lead
Best Buy
San Jose
11.2021 - 04.2022
- Executed daily operations to maintain workflow efficiency. with precision and timeliness.
- Operated currency processing machines for efficient sorting operations.
- Conducted quality checks to ensure accurate sorting of money.
- Performed daily opening and closing duties such as counting money, reconciling tills.
Service and Engagement Team Lead
Target
Morgan Hill
05.2020 - 10.2021
- Led team in executing engagement strategies for enhanced customer experience.
- Monitored customer service metrics to ensure high levels of satisfaction across all channels.
- Analyzed customer feedback to identify areas for service improvement.
- Supported conflict resolution among team members to maintain a positive environment.
- Resolved conflicts between team members while maintaining a positive work environment.
- Coordinated training sessions for new team members on company policies.
- Managed scheduling to ensure adequate coverage during peak hours.
- Developed communication plans to inform staff about upcoming promotions.
Guest Advocate
Target
Morgan Hill
09.2019 - 05.2020
- Assisted guests with product inquiries and provided exceptional customer service.
- Managed checkout processes efficiently, ensuring smooth transactions for guests.
- Handled guest concerns professionally, fostering a positive shopping environment.
- Educated guests on promotions, sales, and loyalty programs for better engagement.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
Education
Oak Grove High School
San Jose, CASkills
- Sales optimization
- POS system utilization
- Inventory management
- Team leadership
- Employee coaching
- Staff mentoring
- Conflict resolution
- Problem solving
- Time management
- Multitasking
- Flexible and adaptable
- Critical thinking
- Verbal communication
- Team building
- Customer service
Timeline
Shift Leader
Best Buy
05.2022 - Current
SWAT
Best Buy
05.2022 - 05.2025
Back Office Lead
Best Buy
11.2021 - 04.2022
Service and Engagement Team Lead
Target
05.2020 - 10.2021
Guest Advocate
Target
09.2019 - 05.2020
Oak Grove High School