Anthony Servellini
Edmonton,Alberta
Summary
Results-focused professional with over 11 years of experience specializing in relationship-building, customer service, and financial advising. Proven ability to tailor solutions to diverse client needs and deliver exceptional customer experiences. Adept at leveraging digital tools to enhance service delivery and emphasize client-centricity.
Overview
14
14
years of professional experience
Work History
Admissions Advisor
Sundance College
09.2021 - Current
- Maintained robust relationships with students, faculty, alumni, and administration.
- Collaborated closely with the Workers' Compensation Board (WCB) to secure funding for eligible students' schooling.
- Worked in partnership with Indigenous Bands to acquire educational funding for Band members.
- Assisted students with navigating the financial aid process, including understanding different funding sources and completing applications accurately.
- Educated students about various financial aid programs, such as grants, scholarships, loans, and external funding opportunities.
- Offered comprehensive onboarding support, ensuring students seamlessly transition into their academic journey by addressing administrative, academic, and financial concerns.
- Collaborated with the financial aid office to verify student applications, discuss payment options, and provide clarity on financial commitments.
- Utilized digital tools and systems to streamline the onboarding and advising process, promoting a smooth academic experience.
- Engaged in regular consultations with enrolled students, ensuring both academic and financial success by proactively identifying and addressing areas of concern.
- Collaborated with the financial aid office to verify student applications, discuss payment options, and clarify any uncertainties for the students.
- Leveraged digital tools and systems to streamline the student onboarding process and ensure a smooth transition.
- Engaged in regular consultations with enrolled students to ensure academic and financial success, identifying areas of concern and offering proactive solutions.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
Sales Consultant/Sales Floor Representative
Apple Fitness Store Ltd
09.2012 - 02.2020
- Managed personnel, ensuring adherence to company policies and procedures.
- Established positive rapport with customers, educating them on product and service details.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Confidently utilized digital tools to enhance the customer experience.
- Reconciled accounts, managed expense tracking, and maintained accurate documentation.
- Conducted on-site product demonstrations and provided solutions to customer concerns.
- Consistently met or exceeded personal sales quotas, collaborating with the team to reach targets.
Apprentice Plumber
ICON Industrial Contractors
02.2010 - 08.2012
- Inspected structures to ensure project continuity without obstructions.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Offered guidance and training to junior team members, maintaining positive relationships with all customers.
- Monitored materials inventory and managed order processing.
Education
High School Diploma - undefined
Bellerose Composite High School
St. Albert, AB2007
Skills
- Client Relationship Building
- Financial Advising
- Consultative Sales
- Digital Tool Proficiency
- Database Management
- Lead Generation through Direct Calls
- Conflict Resolution
- Team Collaboration
- Payment Processing
- Account Servicing
- Product Demonstrations
- Data Accuracy & Record Keeping
Accomplishments
Surpassed a million dollars in sales for Sundance College within one year, earning a distinguished sales achievement award.
Timeline
Admissions Advisor
Sundance College
09.2021 - Current
Sales Consultant/Sales Floor Representative
Apple Fitness Store Ltd
09.2012 - 02.2020
Apprentice Plumber
ICON Industrial Contractors
02.2010 - 08.2012
High School Diploma - undefined
Bellerose Composite High School