Tian (Steven) Rui Yang
London,ON
Summary
Client-centric administrative expert skilled in orchestrating complex case management, ensuring precise record-keeping, and guiding clients through regulated, detail-oriented processes. Proven ability to manage a high‑volume workload, resolve sensitive inquiries, and work with CRM and data systems in fast‑paced environments. Demonstrated strong ability to make positive impacts on sales targets and recruitment/Student enrollment rates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admissions Advisor
Yorkville University
Remote, Canada
02.2025 - Current
- Manage a high-volume caseload of applicants through a full end-to-end administrative lifecycle, ensuring accurate documentation, eligibility review, and compliance with institutional requirements.
- Maintain precise applicant records within Salesforce CRM, ensuring data integrity, timely updates, and audit-ready documentation.
- Handle sensitive personal and academic information with confidentiality and accuracy.
- Respond to complex inquiries from multiple departments, providing clear explanations, next-step guidance, and timely resolutions.
- Prioritize competing deadlines while managing multiple cases simultaneously in a fast-paced environment.
- Build and maintain long-term relationships with applicants through consistent, professional communication.
Technical Recruiter
Motion Recruitment
Toronto, Canada
02.2024 - 06.2024
- Managed end-to-end recruitment administration for technical roles, including candidate screening, interview coordination, and documentation tracking.
- Conducted structured interviews and assessments, applying analytical judgment to evaluate qualifications and fit.
- Maintained organized databases and reporting within Bullhorn CRM, and tracking systems to support compliance and decision-making.
- Conducted interviews to assess candidate skills and cultural fit within client organizations.
- Operated in a deadline-driven environment requiring accuracy, prioritization, and strong attention to detail.
- Sourced qualified candidates through various online platforms and networking events.
Sales Development Executive
Knowledge Academy
Toronto, Canada
06.2022 - 09.2022
- Performed outbound calls to pitch sales, address customer inquiries, and conduct reviews with individuals, consistently exceeding call targets.
- Led and mentored different members, helping managers to track team performance and ensuring monthly sales goals were met or surpassed.
- Utilized LinkedIn to build rapport and establish strong connections with customers, significantly improving customer experience and engagement.
- Collaborated with cross-functional teams to streamline sales processes, enhance product knowledge, and improve overall sales effectiveness.
- Provided ongoing training and support to team members, enhancing their skills, and contributing to their professional growth.
- Analyzed feedback from participants to refine course offerings and content quality.
Customer Service Representative
OSMOW’S
Toronto, Canada
10.2019 - 01.2020
- Proactively identified and addressed customer needs, driving customer satisfaction and retention.
- Ensured quality control and accuracy across all customer orders.
- Prepared food in accordance with strict food safety standards.
- Processed cash and credit transactions in a timely and accurate manner.
- Build rapport and positive relationships with customers.
- Maintained a clean and organized workspace to ensure smooth operational flow.
Education
Bachelor’s Degree - Psychology
York University
North York, Canada6 2024
Skills
- Client & Stakeholder Relationship Management
- Case Management & Documentation Accuracy
- Data Entry, Reporting & Quality Control
- CRM Systems & Workflow Tracking
- Team collaboration
- Customer relationship management
- Recruitment administration
- Candidate assessment
Certification
First Aid and CPR C certified, 09/01/23
Technical Proficiencies
- Windows
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Powerpoint
Timeline
Admissions Advisor
Yorkville University
02.2025 - Current
Technical Recruiter
Motion Recruitment
02.2024 - 06.2024
Sales Development Executive
Knowledge Academy
06.2022 - 09.2022
Customer Service Representative
OSMOW’S
10.2019 - 01.2020
Bachelor’s Degree - Psychology
York University