ATIKUR RAHMAN RAHMAN KOYES
Toronto,Canada
Summary
Proven track record in enhancing customer satisfaction and sales at MI Mobile Store, showcasing strong interpersonal skills and customer service excellence. Adept at problem-solving and multitasking, I excel in fast-paced environments, consistently achieving positive outcomes. My adaptability and attention to detail have fueled professional growth and client retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative Intern
Mattress & Furniture House
Sylhet, Bangladesh
09.2023 - Current
- Developed strong customer service skills through interaction with clients, assisting them in finding suitable products
- Gained experience in handling transactions and managing customer inquiries
Proprietor
M/s Rik Enterprise
Sylhet, Bangladesh
01.2019 - 09.2021
- Managed day-to-day operations, focusing on providing excellent customer service and building lasting relationships with clients
- Developed communication and problem-solving skills while addressing customer needs
Area Supervisor Assistance
Aftab Food Products
Sylhet, Bangladesh
09.2017 - 12.2018
- Assisted in supervising daily operations, ensuring customer satisfaction and smooth delivery of services
- Worked collaboratively with team members to address customer concerns and maintain a high level of service
Sales Representative
MI Mobile Store
Sylhet, Bangladesh
01.2016 - 12.2017
- Provided personalized recommendations to customers, resulting in increased sales
- Developed skills in product promotion and resolving customer queries
Education
Fundamentals of Digital Marketing -
Google Digital Garage
01.2020
Higher Secondary School Certificate in Business Management -
Madan Mohan College, Sylhet, Bangladesh
06.2016
Skills
- Customer Service Excellence: Able to effectively communicate and respond to customer inquiries, ensuring satisfaction
- Strong interpersonal skills: Build and maintain professional relationships with a diverse clientele
- Problem-solving: Adept at resolving issues in a calm and efficient manner, ensuring a positive guest experience
- Multitasking: Capable of handling multiple responsibilities in a fast-paced environment
- Attention to Detail: Highly organized, with the ability to manage administrative tasks, and ensure accuracy in all aspects of work
- Adaptability: Quick to adapt to new roles, and eager to learn new skills and processes
Certification
Digital Marketing Certification, Coder Trust Bangladesh
Volunteer Experience
- Information Ambassador, City Cultural Event 2024, Toronto, ON, Assisted with event logistics and provided information to attendees.
- Course Marshal, Sporting Life 10k 2024, Camcircle, ON, Provided support during the event, ensuring the safety and smooth operation of the course.
Languages
- English, Professional working proficiency
- Hindi, Professional working proficiency
- Bengali, Native proficiency
Timeline
Sales Representative Intern
Mattress & Furniture House
09.2023 - Current
Proprietor
M/s Rik Enterprise
01.2019 - 09.2021
Area Supervisor Assistance
Aftab Food Products
09.2017 - 12.2018
Sales Representative
MI Mobile Store
01.2016 - 12.2017
Fundamentals of Digital Marketing -
Google Digital Garage
Higher Secondary School Certificate in Business Management -
Madan Mohan College, Sylhet, Bangladesh
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