Alisha Alisha
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Customer Service Supervisor
Cineplex Cinemas
Toronto, ON
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
- Analyzed and interpreted needs of customers and offered appropriate options, solutions, and resolutions needed.
- Monitored phone calls to promote better service and provide feedback.
Hostess- Customer Service
Pickle Barrel
Toronto, ON
- Greeted guests warmly upon arrival, seating them promptly.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed light administrative duties such as filing documents and taking messages.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Administrator
Anticlock Clinic and Medi Spa
Chandigarh, India
- Ensured that all documentation was accurate, up-to-date, and compliant with relevant regulations.
- Schedueled appointments, managed patients records, handled billing transactions.
- Inputting data into the system.
Education
Office Administrative Services -
Georgian College
Toronto, ONSkills
- Work Prioritization
- Call Center Operations
- Service Delivery Optimization
- Decision-Making
- Problem-Solving
Certification
- Typing Speed of 50wpm.
Affiliations
- Student Council Vice President at my college.
Timeline
Customer Service Supervisor
Cineplex Cinemas
Hostess- Customer Service
Pickle Barrel
Administrator
Anticlock Clinic and Medi Spa
Office Administrative Services -
Georgian College
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