Alisa Sugawara
Moreno Valley
Summary
Detail-oriented Medical Office Assistant experienced in supporting high-volume healthcare environments and enhancing patient satisfaction through streamlined administrative processes. Delivered effective coordination of patient care and management of electronic health records while ensuring compliance with HIPAA and insurance regulations. Focused on optimizing office operations and fostering collaboration within multidisciplinary teams.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Medical Receptionist
Dr. Mehta's Family Practice
Yucaipa
01.2024 - Current
- Managed patient scheduling and front-office operations, enhancing workflow and reducing wait times.
- Maintain and update accurate electronic medical records (EMR) while ensuring strict compliance with HIPAA.
- Verify insurance coverage, process claims, and secure timely reimbursements for services rendered.
- Coordinate with healthcare providers to obtain necessary documentation and pre-authorizations for procedures.
- Responded to patient inquiries about appointments, results, and practice information, delivering high-quality service.
Referral Coordinator
Optum
Redlands
01.2021 - 01.2024
- Obtained insurance authorizations and submitted necessary paperwork to ensure efficient approval of referrals.
- Obtained insurance authorizations and submitted paperwork to expedite referral approvals.
- Facilitated communication among physicians, patients, and healthcare providers to ensure seamless care transitions.
- Maintained organized record-keeping systems to support accurate data reporting and compliance.
- Supported daily administrative functions, including answering phones, managing emails, and processing medical documentation.
Inbound Dock Supervisor
The Home Depot
Mira Loma
01.2017 - 01.2021
- Supervised warehouse operations, enhancing inventory accuracy and safety compliance while ensuring timely order processing.
- Managed stock levels and verified physical inventory against system records, reducing discrepancies by 15%.
- Trained and supported team members on standard operating procedures and equipment handling to promote consistent performance.
- Maintained organized storage areas and implemented process improvements to streamline operations.
Aviation Structural Mechanic (Helicopter)
United States Navy
01.2012 - 01.2016
- Performed preventive and corrective maintenance on Navy helicopters, ensuring all aircraft systems were mission-ready and compliant with safety standards.
- Inspected, repaired, and maintained hydraulic, flight control, and rotor systems to ensure peak aircraft performance.
- Troubleshot and diagnosed mechanical and hydraulic components, identifying root causes of malfunctions and implementing repairs to ensure aircraft readiness.
- Maintained comprehensive maintenance logs and records per Naval Aviation Maintenance Program (NAMP) and federal regulations to support operational compliance.
- Ensured strict adherence to safety protocols, quality assurance procedures, and tool control programs.
- Assisted in engine installations, component replacements, and system upgrades, contributing to mission readiness and aircraft performance.
- Led and mentored junior personnel in maintenance procedures, safety standards, and Navy documentation practices.
- Participated in readiness inspections and safety evaluations to maintain compliance with operational standards.
Education
Associate of Applied Science - Medical Administrative Assistant
Grantham University
Little Rock, AR 02.2022 - 10.2024
Ramona High School
Riverside, CASkills
- Patient scheduling
- Insurance claims management
- HIPAA & Regulatory Compliance
- Electronic records management
- Referral tracking
- Pre-authorizations
- Precertification processes
- Referrals management
- Referring physician communication
- Healthcare systems
- Microsoft Office proficiency
- Google Workspace (Docs, Sheets, Email)
- Problem-solving skills
- Team collaboration
- Patient Education & Satisfaction Programs
- HIPAA regulations
Certification
Certified Medical Administrative Assistant (CMAA)
Timeline
Medical Receptionist
Dr. Mehta's Family Practice
01.2024 - Current
Associate of Applied Science - Medical Administrative Assistant
Grantham University
02.2022 - 10.2024
Referral Coordinator
Optum
01.2021 - 01.2024
Inbound Dock Supervisor
The Home Depot
01.2017 - 01.2021
Aviation Structural Mechanic (Helicopter)
United States Navy
01.2012 - 01.2016
Ramona High School