Alireza Haidari
Toronto,ON
Summary
Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
EHN Canada
09.2022 - 04.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Associate of Applied Science - Software Engineering
Centennial College
Scarborough08-2024
Languages
English
Full Professional
Persian
Full Professional
Timeline
IT Support Specialist
EHN Canada
09.2022 - 04.2023
Associate of Applied Science - Software Engineering
Centennial College
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