Aline Harerimana
Calgary,Canada
Summary
Dynamic Medical Office Assistant with expertise in Electronic Medical Records and patient relations gained at Holy Cross Surgical Services. Proficient in appointment scheduling and call handling, ensuring efficient patient flow. Proven ability to maintain confidentiality and support team communication, enhancing overall operational efficiency in fast-paced environments.
Offering a strong foundation in administrative support and a willingness to learn and grow in a medical office setting. Brings familiarity with basic office software and data entry, ensuring accurate and efficient documentation. Ready to use and develop organizational and communication skills in the [Desired Position] role.
Overview
1
1
Certification
Work History
Medical Office Administrative Assistant
Canadian Surgery Solutions
1402 8 Ave NW, Calgary AB T2N 1B9
03.2026 - Current
- High-Value Responsibility Gaps
- Managed electronic communication with patients regarding appointment reminders and follow-ups.
- Assisted in processing insurance claims and verifying patient eligibility for services.
- Managed electronic communication with patients regarding appointment reminders and follow-ups.
- Coordinated with medical staff to ensure timely patient check-ins and workflow efficiency.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Carried out front office duties utilizing data entry skills in the framework of a medical database.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Registered patients and completed associated paperwork for accurate records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
Medical Office Assistant
Holy Cross Surgical Services
Calgary, AB
12.2025 - 02.2026
- Scheduled patient appointments, tests, and procedures in a computerized scheduling system.
- Responded promptly to phone inquiries from patients, courteously providing information.
- Used EMR software to manage patient records and files.
- Managed daily appointment scheduling tasks while maintaining organized records of client visits.
- Handled daily office operations such as filing, data entry, and inventory management.
- Compiled reports and updated records in alignment with HIPAA guidelines and standards.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
Skills
- Electronic Medical Records (EMR) Data Entry & Management
- Medical Terminology & Clinical Documentation
- Appointment Scheduling / Call Handling
- Patient Registration & Intake Forms
- Microsoft Office (Word, Excel, Outlook)
- Team Support & Communication
- Chart Filing, Faxing, Scanning
- Confidentiality / FOIP Awareness
- Billing and coding
- Patient relations
- Multi-line telephone management
- Patience and empathy
- Child safety awareness
- Language skills
- Lesson planning
- Health and safety
- Child supervision
- Caring and responsible
- Friendly and respectful
- Time management
- Child safety
Languages
English
Professional Working
Certification
- First Aid & CPR - Certified
- Microsoft Office Applications
Interests
- Backpacking and Hiking
- Enjoy creating and following travel blogs and vlogs
- Adventure Travel
- Road Trips
- Train Travel
- Volunteering
EXPERIENCE
The Mustard Seed, Resident Support Worker, Calgary, AB, 2023-01, 2023-12, Supported office administration tasks including mail distribution and supply organization., Assisted with scheduling, volunteer coordination, and onboarding orientation., Helped prepare documentation, reports, and event logistics.
Timeline
Medical Office Administrative Assistant
Canadian Surgery Solutions
03.2026 - Current
Medical Office Assistant
Holy Cross Surgical Services
12.2025 - 02.2026