Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jaspreet S. Virdi

Vancouver,BC

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

4
4
years of professional experience

Work History

Medical Office Administrative Assistant

Ultima Medical
VANCOUVER, BC
10.2023 - Current
  • Greet and welcome patients, guests, and representatives, directing them to appropriate staff
  • Answer incoming calls, screen inquiries, and transfer calls to the relevant team member
  • Maintain tidiness of waiting room and manage patient behaviors, employing de-escalation techniques when necessary
  • Provide intake services for new clients and assist with intake documentation
  • Schedule client appointments and manage electronic patient files
  • Coordinate testing, including ultrasound and pharmacy liaisons
  • Take vital signs and assist with urine testing
  • Assist in the smooth operation of reception and related office areas
  • Provide administrative support to the Health Care Team, including reports and letters
  • Manage patient records and data entry into MOIS
  • Manage mail, file patient records, and type meeting minutes as required
  • Manage inventory and ordering of medical and office supplies
  • Stock rooms and sterilize equipment as needed
  • Provide input on program administration procedures impacting health service delivery

Operations Coordinator

Securiguard
VANCOUVER, BC
01.2022 - 10.2023
  • Provide exceptional customer service to clients, guards, prospective clients, and Securiguard representatives
  • Manage employee communications, including information changes, coordinate scheduling updates with site supervisors/managers, and call individuals to cover shifts as needed
  • Administer Collective Bargaining Agreement policies and processes, ensuring compliance with labor regulations and policies
  • Coordinate scheduling changes and employee requirements with all stakeholders, promptly addressing conflicts to ensure enough staff at all times
  • Maintain accurate record-keeping and reporting of employee schedules, training, certifications, and attendance
  • Collaborate with HR for site-specific training and certifications, and ensure compliance with pay rates and overtime regulations

Program Support Officer (AS-01)

Health Canada
Calgary, AB
02.2020 - 10.2021
  • Draft and transcribe documents including letters, memos, reports, and legal correspondence
  • Create statistical charts/graphs, update manuals, and utilize various software applications
  • Respond to inquiries via phone and in person, provide information on programs and policies
  • Coordinate staff scheduling, maintain sign-in sheets and work schedules
  • Facilitate records management for clients, process orders, and schedule appointments
  • Perform clerical duties such as mail sorting, answering phones, and relaying messages
  • Manage inventory, order supplies, and maintain petty cash account
  • Support senior management by writing minutes and providing general assistance
  • Ensure organization of staff areas, communication boards, and facility manuals

Education

Associate of Arts - Health Sciences

Columbia College
Vancouver, BC

Medical Terminology

Coursera

First Aid & CPR Certificate

Canadian Red Cross

Basic Security Training (BST)

Justice Institute of British Columbia
New Westminster, BC

Skills

  • Electronic Health Records Management
  • Critical thinking abilities
  • Medical terminology expertise
  • Attention to Detail
  • Multitasking and Organization
  • Computer Skills
  • Records Management
  • Community Development & Program Administration
  • Medical Records Maintenance
  • Medical Transcription
  • Patient Scheduling & Registration
  • Patient Referrals
  • Schedule Management
  • Strong Work Ethic
  • Microsoft Office Suite

Accomplishments

  • Academic Scholarship Award Recipient
  • Honor Roll Certificate Recipient
  • Canadian Red Cross Volunteer
  • LGBTQ2+ Rights Activist

Timeline

Medical Office Administrative Assistant

Ultima Medical
10.2023 - Current

Operations Coordinator

Securiguard
01.2022 - 10.2023

Program Support Officer (AS-01)

Health Canada
02.2020 - 10.2021

Associate of Arts - Health Sciences

Columbia College

Medical Terminology

Coursera

First Aid & CPR Certificate

Canadian Red Cross

Basic Security Training (BST)

Justice Institute of British Columbia

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Jaspreet S. Virdi