Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALINA CHIHIRA

Calgary,AB

Summary

Friendly team player with great people skills and customer service background. Solid experience processing payments and meeting customer demands with diligent and well-organized mentality. Dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Clerk

SPA-Hotel TSUNAMI
04.2023 - 01.2024
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked effectively in fast-paced environments.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated the ability to learn quickly and adapt to new situations.

Hotel Waiter

Grand Hotel European
07.2022 - 01.2023
  • Completed orders with speed and accuracy, maintaining exceptional service standards each day.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Processed customer payments to accurately record transactions.
  • Contributed to the hotel's reputation for excellent service by consistently receiving positive reviews from satisfied customers.

Education

Master of Science - International Relations

Oles Honchar Dnipro National University
Dnipro, Ukraine
01.2024

Bachelor of Science - International Relations

Oles Honchar Dnipro National University
Dnipro, Ukraine
06.2022

Skills

  • Excellent customer service
  • Coffee and tea preparation
  • Payment processing
  • Cash register operation
  • Relationship building
  • Hospitality and professionalism
  • Excellent memory
  • Multitasking
  • Attention to details
  • Friendly, positive attitude

Languages

English
Professional Working
Ukrainian
Native or Bilingual

Timeline

Hotel Front Desk Clerk

SPA-Hotel TSUNAMI
04.2023 - 01.2024

Hotel Waiter

Grand Hotel European
07.2022 - 01.2023

Master of Science - International Relations

Oles Honchar Dnipro National University

Bachelor of Science - International Relations

Oles Honchar Dnipro National University

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ALINA CHIHIRA