RUEBEN BOASIAKO ANTWI
St. John's,NL
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Anita Hotel
03.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Housekeeper
Accra Luxury Lodge
09.2022 - 05.2023
- Clean and sanitize guest rooms, bathrooms, and common areas to meet the hotel's high standards
- Replenish room supplies such as toiletries, towels, and linens, ensuring all items are well-stocked
- Provide excellent customer service by addressing guest requests and inquiries in a courteous and timely manner
- Assist in the laundry department as needed, handling linens, towels, and guest clothing with care
- Perform regular deep cleaning tasks.
Housekeeping attendant
Akuramaa Hotel
04.2021 - 08.2022
- Maintain cleanliness and organization of guest rooms and ensured all areas are clean to the hotel's standards
- Responded to guest complaints and resolved issues promptly to ensure guest satisfaction
- Conducted thorough inspections of rooms after cleaning to guarantee no detail was overlooked
- Assisted with inventory management by tracking cleaning supplies and equipment usage.
Warehouse Worker
China Mall Warehouse
02.2019 - 03.2021
- Load and Unload materials for shipping
- Take inventory of materials shipped or received
- Store, count, weigh and open materials received
- Fill warehouse orders
- Label boxes to identify materials
- Dispose of leftover packing materials such as wooden crates, pallet and cardboard.
Education
Bachelor of Education (Mathematics) - Mathematics
Valley View University
Accra, Ghana11.2020
Diploma in Education - Education
University of Cape Coast
Cape Coast, Ghana07.2016
Skills
- Excellent interpersonal skills
- Problem-solving abilities
- Good collaborator and team player
- Customer-focused
- Proficient in MS Office suite
- Detail-oriented
- Excellent time management skills
- Proficiency in laundry services
- Strong work ethics
- Ability to stand for extended period
- Multi-Line Phone Systems
- Customer Service
- Payment handling
- Welcoming guests
References
Available upon request
Languages
English
Full Professional
Timeline
Hotel Front Desk Clerk
Anita Hotel
03.2023 - 08.2024
Housekeeper
Accra Luxury Lodge
09.2022 - 05.2023
Housekeeping attendant
Akuramaa Hotel
04.2021 - 08.2022
Warehouse Worker
China Mall Warehouse
02.2019 - 03.2021
Bachelor of Education (Mathematics) - Mathematics
Valley View University
Diploma in Education - Education
University of Cape Coast
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