Yasna Shadman
Toronto,Canada
Summary
Motivated and customer-oriented professional with 3 years of experience in the beauty retail industry at Sephora. Proven expertise in sales, customer service, and skincare and makeup consultations. Eager to leverage strong communication skills, multilingual proficiency, and a solid foundation in cosmetics to contribute to Shoppers Drug Mart's dynamic customer service and beauty team.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora
08.2021 - Current
- Delivered personalized consultations to clients, recommending skincare and makeup products tailored to individual needs, achieving a 95% customer satisfaction rate
- Consistently exceeded sales targets through consultative selling and in-depth product knowledge, contributing to a year-over-year sales growth in the cosmetics department
- Conducted makeup application demonstrations and skincare routines during in-store events to engage customers and boost product awareness
- Promoted loyalty program memberships by educating clients about benefits, driving a 20% increase in customer enrollment
- Maintained stock levels and adhered to merchandising standards to ensure a visually appealing and organized shopping environment
- Collaborated with team members to execute seasonal promotions and marketing campaigns effectively
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Customer Service Representative
Don Valley North Toyota
05.2023 - 09.2023
- Provided exemplary customer service, addressing inquiries, concerns, and requests promptly and courteously
- Assisted customers in navigating the showroom, explaining features, and facilitating test drives
- Collaborated with sales and service teams to ensure seamless customer experiences from inquiry to purchase
- Handled administrative tasks, including documentation, scheduling appointments, and maintaining customer records
Education
High School Diploma -
Marc Garneau Collegiate Institute
Toronto, ONPost-Secondary Credit - Psychology
Seneca College
Toronto, ONHonors Bachelor of Health Studies -
York University
Toronto, ON01-2026
Skills
- Exceptional customer service skills
- Proficient in English and Persian/Dari
- Strong knowledge of skincare
- Strong knowledge of makeup
- Strong knowledge of beauty products
- Excellent oral communication abilities
- Excellent written communication abilities
- Multitasking
- Time management
- Collaborative work
- Microsoft Office Suite
- Google apps
- Customer service
Hobbies and Interests
- Active volunteer with a passion for community involvement and engagement
- Avid reader and writer with a keen interest in literature and storytelling
- Enthusiastic photographer, capturing moments and perspectives to share with others
Awards
- Certificate of Achievement from Google in Fundamentals of Digital Marketing
- Certificate of Completion from Youth Mental Health Canada (YMHC) Workshop Series
- Certificate of Completion from Customer Service and Retail Sales Training
- Certificate of Participation from Legal Leaders Program
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
Don Valley North Toyota
05.2023 - 09.2023
Beauty Advisor
Sephora
08.2021 - Current
Post-Secondary Credit - Psychology
Seneca College
High School Diploma -
Marc Garneau Collegiate Institute
Honors Bachelor of Health Studies -
York University
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