JESTINA JOSE
Sydney
Summary
Dynamic Beauty Advisor with exceptional customer service skills at Sephora, adept at upselling and cross-selling to boost sales revenue. Proven ability to manage multiple projects in fast-paced environments while fostering strong relationships. Recognized for organizing engaging product displays and enhancing customer satisfaction through effective communication and support.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora
10.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Customer Care Executive
Brand Factory
07.2021 - 08.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Volunteer Coordinator
National Service Scheme
06.2017 - 04.2020
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Education
Post Graduate Diploma in Supply Chain Management - Business
Cape Breton University
Sydney, NS04-2025
Skills
- Strong communication and organizational skills
- Ability to manage multiple projects while working in a fast paced environment
- Organization and multitasking
- Ability to motivate peers towards success
- Exceptional customer service skills
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Retail experience
- Relationship building and management
- Merchandise restocking
- Cross-selling techniques
Languages
English
Hindi
Malayalam
Timeline
Beauty Advisor
Sephora
10.2023 - Current
Customer Care Executive
Brand Factory
07.2021 - 08.2022
Volunteer Coordinator
National Service Scheme
06.2017 - 04.2020
Post Graduate Diploma in Supply Chain Management - Business
Cape Breton University
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