Alicia Young
Edmonton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
MOA
Kensington Medical Clinic
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for non insured billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used Healthquest to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Certified on proper sterilization of medical equipment using the autoclave.
Medical Office Assistant
Links Clinic
10.2017 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Performed various administrative tasks by filing, copying and faxing documents.
- Certified in reprocessing/sterilizing medical equipment with autoclave
Education
Medical Office Administration
CDI College
Edmonton, AB06-2014
Skills
- Friendly, positive attitude
- Self-motivated, with a strong sense of personal responsibility
- Work effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
Timeline
MOA
Kensington Medical Clinic
09.2023 - Current
Medical Office Assistant
Links Clinic
10.2017 - 11.2021
Medical Office Administration
CDI College
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