Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Kiana Rezaei

Kiana Rezaei

Vaughan,ON

Summary

Compassionate and driven third-year Biomedical Science student with hands-on healthcare experience, recognized for exceptional productivity and meticulous attention to detail. Adept at patient care, administrative support, and health education, thriving in fast-paced environments that demand clear communication, empathy, and teamwork. Committed to making a meaningful impact on patients and healthcare teams through unwavering dedication to service and continuous learning.

Overview

5
5
years of professional experience

Work History

Hospital Volunteer

Kensington Screening Clinic
Toronto, Ontario
01.2024 - Current
  • Medical Record-Keeping: Efficiently managed patient records by filing charts, copying documents, and ensuring accurate documentation in compliance with HIPAA regulations.
  • Equipment Inspection: Proactively conducted routine inspections of medical equipment to ensure proper working order before patient use, reducing the risk of equipment malfunction during procedures.
  • Patient Preparation: Provided compassionate preoperative preparation for patients by delivering clear instructions on postoperative care plans, improving patient comfort, and understanding.
  • HIPAA Compliance: Strictly adhered to HIPAA regulations, safeguarding patient information, and ensuring privacy at all times.
  • Clinic Maintenance: Maintained a clean, organized, and fully stocked clinic environment to support a smooth and efficient workflow.
  • Hospital Regulation Training: Completed extensive training in infection control, patient safety, and privacy protocols, ensuring full compliance with healthcare standards.

Cashier/Sales Associate

Hyperstar market
Tehran, Tehran
10.2019 - 08.2021
  • Customer Assistance: Delivered excellent customer service by guiding customers to the right products, answering inquiries, and offering knowledgeable advice, ensuring a positive shopping experience.
  • Communication Skills: Effectively communicated with customers over the phone and in person regarding store operations, product information, and order placement, demonstrating strong verbal and problem-solving abilities.
  • Organization and Display Management: Designed and maintained promotional displays, arranged merchandise to boost visibility, and ensured a well-organized shopping environment.
  • Transaction Handling: Efficiently processed transactions, managed large sums of money, and issued receipts, refunds, and credits, ensuring accuracy and security.
  • Customer Service & Sales: Promoted loyalty programs and other store offerings to enhance sales potential while maintaining a customer-centric approach.
  • Procedure Compliance: Adhered to company policies and procedures, including security measures, to maintain a safe and compliant work environment.

Education

Bachelor of Science - Biomedical Science

York University
Toronto, ON
04-2026

Skills

  • Ability to interact empathetically with patients and provide clear instructions
  • Experience in patient preparation, triage, and assisting in clinical settings
  • Strong verbal and written communication skills with patients, doctors, and colleagues
  • Efficient multitasking in patient registration, room preparation, and inventory management
  • Organized and accurate in maintaining patient records and handling administrative duties
  • Proficient in medical terminology, anatomy, and physiology
  • Adherence to protocols for patient care, documentation, and clinic maintenance
  • Experience in customer service, delivering excellent service, and resolving issues

Languages

English
Full Professional
Persian
Native/ Bilingual

Timeline

Hospital Volunteer

Kensington Screening Clinic
01.2024 - Current

Cashier/Sales Associate

Hyperstar market
10.2019 - 08.2021

Bachelor of Science - Biomedical Science

York University

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Kiana Rezaei