Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALICIA WONG

St. John's

Summary

Experienced professional with a strong background in human resources and administration. Skilled in employee relations, policy compliance, records management, and executive support. Recognized for effectively supporting organizational goals through collaborative team efforts, talent management, and conflict resolution. Demonstrated expertise in communication and problem-solving.organization.

Overview

6
6
years of professional experience

Work History

Talent Services Coordinator - General Inquiry

Deloitte
11.2023 - Current
  • Completed administrative tasks for employee lifecycle events including, but not limited to benefits, leaves, compensation, transfers and departures.
  • Identified gaps in processes, assisted with the implementation of new ServiceNow catalog items to enhance user experience and minimized turnover times.
  • Managed a high volume of requests in an efficient and timely manner to meet daily/weekly quotas and service level agreements.
  • Ensured accuracy of employee data and awareness of downstream system impacts.
  • Provided professional support and advice to clients on various Human Resources queries in accordance with Firm processes and policies.


Executive Coordinator

Deloitte
10.2021 - 11.2023
  • Managed 6-7 executive calendars at Partner and Director level, scheduled meetings and appointments, coordinated travel arrangements and processed expense reimbursements.
  • Handled logistics in internal and cross-organization event management, such as scheduling, booking venues, catering and compiling attendees lists.
  • Streamlined executive communication by managing emails and phone calls.
  • Identified executive support gaps, developing targeted billing training sessions to Executive Coordinators supporting Partners and Directors in Tax.
  • Facilitated individualized and group training sessions to onboard new team members.
  • Used advanced software to prepare documents, reports, and presentations.
  • Developed strong relationships with external clients, fostering collaboration and mutual benefits for all parties involved.

Junior Accountant

Clarified Accounting
06.2020 - 08.2021
  • Prepared financial records for clients using QuickBooks or Sage accounting systems as well as entered in journal entries to keep accounts balanced.
  • Generated and submitted invoices based upon established Accounts Receivable schedules and terms.
  • Paid invoices by verifying transaction information based on Accounts Payable schedules.
  • Reconciled company bank, credit card, line of credit, AP and AR accounts to investigate and resolve discrepancies.
  • Utilized tax software to prepare and file tax returns.
  • Completed payroll for employees and maintained detailed records of procedures.

Human Resources Student Assistant

Memorial University
01.2019 - 09.2019
  • Provided clerical support to Benefits and Pensions Department by assisting with data entry and document filing.
  • Offered administrative support by managing incoming phone calls, coordinating files, and sorting mail.
  • Managed confidential personnel files, maintaining privacy and security of sensitive information.
  • Served as a point of contact for employees seeking information or assistance related to Human Resources matters.

Education

Bachelor of Business Administration -

Memorial University
St. John's, NL
02-2021

Master of Employment Relations -

Memorial University
St. John's, NL
12-2026

Skills

  • Administrative support
  • Procurement
  • HR policies and procedures
  • Data entry and reporting
  • Compensation and benefits
  • Event planning
  • Collaborative learning
  • Project Management
  • Decision-making
  • Time management
  • Teamwork and collaboration

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Timeline

Talent Services Coordinator - General Inquiry

Deloitte
11.2023 - Current

Executive Coordinator

Deloitte
10.2021 - 11.2023

Junior Accountant

Clarified Accounting
06.2020 - 08.2021

Human Resources Student Assistant

Memorial University
01.2019 - 09.2019

Bachelor of Business Administration -

Memorial University

Master of Employment Relations -

Memorial University

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ALICIA WONG