Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Alicia Silva

Swan Hills

Summary

Dynamic and dedicated professional with a strong background in customer service at Frank Lacroix Arena. Proven ability to enhance customer satisfaction through efficient service and cleanliness maintenance. Skilled in cash handling and teamwork, consistently delivering a positive experience while supporting individual needs. Committed to maintaining high standards of professionalism and courtesy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concessions Worker

Frank Lacroix Arena
09.2019 - 04.2020
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Cashier

Super Store
04.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Father Patrick Mercredi High School
Fort McMurray, AB
06.2011

Skills

  • Customer service
  • Cleanliness maintenance
  • Professionalism and courtesy
  • Teamwork orientation
  • Food preparation
  • Cash handling proficiency
  • Surface cleaning
  • Customer response

Languages

English
Native or Bilingual

Certification

Pro serve certificate

Game sense certificate

Timeline

Concessions Worker

Frank Lacroix Arena
09.2019 - 04.2020

Cashier

Super Store
04.2018 - 04.2019

Father Patrick Mercredi High School

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Alicia Silva