Alicia Margraff
Chino
Summary
A dependable, 10+ year experienced Server with an engaging personality and warm smile. Capable of multitasking high-volume dining, accommodating the guests and creating a memorable experience. Known for a positive attitude and excellent communication skills with fellow peers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Unique Cafe
Ontario, CA
04.2025 - Current
- Provide great customer service, ensuring a welcoming dining experience for all guests.
- Cater to all customers and suggest any happy hour items on the menu, including dessert and beverages. Apply any coupons or discounts accordingly.
- Assisted in training new servers on restaurant policies and service standards.
- Maintained cleanliness of dining area, following health and safety regulations. As well as keeping service area sanitized and well stocked.
Server
Buca Di Beppo
Claremont, CA
01.2022 - 12.2024
- Always be courteous to guests, greeting them with a warm welcome. Be attentive to any special events such as birthdays or anniversaries.
- Maintain good consistency of managing every table in assigned server section to ensure a great dining experience. Have full knowledge of the entire menu and be proactive in suggesting any promotional items and item pairing.
- Complete all opening or closing tasks to ensure a clean and safe environment that follows all Food Handler regulations.
Banquet Server
Candlelight Pavilion Dinner Theatre
Claremont, CA
08.2020 - 03.2022
- Welcome all parties and seat each guest at the assigned reservation seat , ensuring optimal dining experience through attentive service.
- Has extensive knowledge on champagne, wine, cocktails with garnishments and other beverages. Efficient in wine pairing and tasting executing it with poise presentation.
- Collaborate with the culinary team to ensure timely and accurate food service and dessert during intermission of the show or play.
Server
Giuseppe's Italian S Persian Restaurant
Upland, CA
09.2015 - 04.2019
- Deliver refined service to all guests with proper etiquette and exceed in the dining experience by wine recommendations and increase sale revenue by offering desserts, beverages or any menu specials.
- Expertise with the POS system, along with handling transactions on cash and credit cards.
- Other responsibilities include cleaning the service area and dining room, keeping it sanitized and stocked.
Education
Associate of Applied Science - Computer Science
Coastline Community College
Fountain Valley, CA05-2028
Associate of Applied Science - Web Development
Chaffey Community College
Rancho Cucamonga, CA05-2016
Skills
- Wine pairings and bottle service
- Transactions and cash handling
- Team player and takes initiative
- Server etiquette and upscale dining expertise
- Computer skills including POS system
Certification
- Food Handler training
- Servsafe Alcohol training
Timeline
Server
Unique Cafe
04.2025 - Current
Server
Buca Di Beppo
01.2022 - 12.2024
Banquet Server
Candlelight Pavilion Dinner Theatre
08.2020 - 03.2022
Server
Giuseppe's Italian S Persian Restaurant
09.2015 - 04.2019
Associate of Applied Science - Computer Science
Coastline Community College
Associate of Applied Science - Web Development
Chaffey Community College