Alicia Gonzales
Stockton
Summary
Obtain a full time job in the Dental/Medical field to offer my services and knowledge to help patients and their families with their oral health.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Community Medical Center
Stockton
05.2024 - 03.2026
- Coordinated referrals between physicians and specialists for patient care.
- Assisted patients in understanding referral processes and insurance requirements.
- Communicated effectively with healthcare providers to streamline referral workflows.
- Monitored referral status and addressed any issues promptly.
- Insurance Verification
Office Manager
Smile Dental Services
Elk Grove
03.2023 - 01.2024
- Managed patient scheduling to optimize appointment flow and staff efficiency.
- Oversaw inventory management of dental supplies and equipment.
- Facilitated communication between dental staff and patients regarding treatment plans.
- Trained new administrative staff on office procedures and systems.
- Assisted in billing processes, verifying insurance information and patient accounts.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
Receptionist
Delta Endodontics
Stockton
05.2021 - 02.2023
- Managed patient scheduling and appointment confirmations efficiently.
- Processed patient intake forms and maintained accurate records.
- Assisted in insurance verification and billing inquiries for patients.
- Handled incoming calls, addressing inquiries with professionalism.
- Maintained inventory of dental supplies and equipment for clinic use.
- Facilitated patient check-in and check-out processes smoothly.
- Processed referrals to specialists when required by the dentist.
- Coordinated patient treatment plans and schedules for optimal care delivery.
Dental/Medical Receptionist
Community Medical Centers
Stockton
01.2015 - 05.2021
- Register all ages
- Confirm patients, input data when registering, answer multiple phone lines, route calls
- Take messages for providers as well as deliver messages to providers from pharmacies
- Handle mail, fax
- Open and close clinic as needed
Education
High School Diploma -
Franklin High School
Stockton, CA06-2008
Skills
- Strong willingness to learn, multitasker
- Typing 50 wpm
- Bilingual
- Knowledge of Epic
- Knowledge of Nextgen
Timeline
Referral Coordinator
Community Medical Center
05.2024 - 03.2026
Office Manager
Smile Dental Services
03.2023 - 01.2024
Receptionist
Delta Endodontics
05.2021 - 02.2023
Dental/Medical Receptionist
Community Medical Centers
01.2015 - 05.2021
High School Diploma -
Franklin High School