Alicia Gonzales
Stockton
Summary
Obtain a full time job in the Dental/Medical Field to offer my services and knowledge to help patients and their families with their oral health.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Community Medical Centers
05.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Office Manager
Smile Dental Services
03.2023 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assist in the boarding process on new hires.
- Payroll
- Work on employees and providers schedule
- Billing
Receptionist
Delta Endodontics
05.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Billed insurance
Dental/Medical Receptionist
Community Medical centers
01.2015 - 05.2021
- Register of all ages
- Confirm patients, input data when registering, answer multiple phones lines, route calls
- Take messages for providers as well as deliver messages to providers from pharmacies
- Handle mail, fax
- Open and close clinic as needed
Medical Receptionist
Community medical centers
06.2012 - 09.2012
- Register of all ages
- Confirm patients, input data when registering, answer multiple phones lines, route calls
- Enroll patients into health programs
- Take messages for providers as well as deliver messages to providers from pharmacies
- Handle mail, fax
- Open and close clinic as needed
Education
High School -
Franklin High School
01.2008
Skills
- Strong willingness to learn
- Multitasking
- Work well under pressure
- Knowledge of Word
- Knowledge of Excel
- Printing
- Faxing
- Typing 50 wpm
Languages
Spanish
Professional Working
Timeline
Referral Coordinator
Community Medical Centers
05.2024 - Current
Office Manager
Smile Dental Services
03.2023 - 01.2024
Receptionist
Delta Endodontics
05.2021 - 02.2023
Dental/Medical Receptionist
Community Medical centers
01.2015 - 05.2021
Medical Receptionist
Community medical centers
06.2012 - 09.2012
High School -
Franklin High School
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