ALICIA EBBI
Calgary,Canada
Summary
Detail-oriented international relations student seeking an internship opportunity to gain practical experience in the corporate world. Equipped with strong analytical and organizational skills, as well as communication skills gained through coursework and professional experiences. Eager to apply classroom knowledge to real-world business challenges and contribute to organizational success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Sales Clerk
Value Village
Calgary
04.2024 - Current
- Providing excellent customer service by greeting customers, assisting with inquiries, and offering assistance throughout their shopping experience
- Operating the cash register to process sales transactions accurately and efficiently
- Maintaining a clean, organized, and visually appealing sales floor by restocking merchandise, arranging displays, and ensuring all items are properly labeled and priced
- Assisting with inventory management by conducting regular stock checks, identifying replenishment needs, and assisting with restocking merchandise from the backroom or warehouse
- Following company policies and procedures regarding cash handling, returns, exchanges, and customer interactions
- Collaborating with team members to achieve sales goals and contribute to a positive work environment
- Handling customer complaints or concerns professionally and escalating issues to management when necessary
- Performing other duties as assigned by store management to support the overall operation of the store
Front Desk Receptionist (Guest Services Agent)
Country Inn and Suites by Radisson
Calgary
05.2023 - Current
- Responsibilities include welcoming guests, responding to enquires and complaints in person, online and over the phone in a timely, personable, and efficient manner to resolve guest concerns
- In charge of checking guests in and out of the hotel as well as verifying guests' credit card data
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- In charge of typing up, processing and filing all paperwork related to a guest and their stay at the hotel
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Reserved bookings accurately using reservation software, reducing conflicts or double bookings.
- Maintained and provided up-to-date information on the hotel's facilities, policies and features
- Completed all tasks in compliance with company policies and procedures.
- Proficiency in OPERA Property Management Solutions system and Choice Advantage System
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Front of House Usher
University of Calgary Theatre Services
Calgary
02.2023 - Current
- Responsibilities include greeting guests as they arrive, ticket checking and scanning, and aiding with seating arrangements, directions, and other inquiries
- Worked closely with a team of ushers to ensure smooth running of operations
- In charge of opening and closing the theatre before and after the show
- Maintained cleanliness of the theatre at open and close according to theatre standards
- Created a positive and welcoming environment for theatre guests and performers efficiency
Concession Cashier
University of Calgary Theatre Services
Calgary
02.2023 - Current
- Managed cash and card transactions with accuracy and efficiency in a fast-paced retail environment
- Managed transactions for alcohol sales with precision and adherence to legal regulations
- Skilled in the use of Point-of-Sale software and machine
- Provided excellent and attentive customer service by assisting patrons with inquiries and offering product recommendations
- Kept note of stock to ensure that the concession was fully stocked with fresh products
- Maintained cleanliness and organization of concession area according to company standards
- Collaborated with team members to streamline operations and improve
Executive Assistant
Icon of Grace Ministries
Lagos, Nigeria
01.2022 - 06.2022
- Assistant to the Senior Pastor (Ran errands for the pastor, both personal and professional.)
- Acted as administrative and human resources support.
- Oversaw the management of all the departments running in the church.
- Organized the pastor's calendar using a computer calendar software.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Liaised with other church departments to ensure smooth and efficient running of operations.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Interacted with various people, including assistants for other pastors, vendors and church members virtually and in-person.
- Managed events and conferences with up to 500 attendees.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Volunteer
PORA Event Planning
Lagos, Nigeria
01.2022 - 04.2022
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Utilized strong interpersonal communication skills for effective information dissemination to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Residence Assistant
Babcock University
06.2022 - 08.2022
- Responsible for checking guests in and out of the residence and assisting with resident supervision and emergencies
- Handled reports, requests, inquiries and complaints from residents
- Maintained residents' files and information in an organized and up-to-date filing system
- Worked closely with residence admins to ensure a safe, conducive and hospitable residence for all the residents
- Promoted and organized fun activities in the dorms
- Gave guests a tour of the residence building and surrounding campus
- Provided residents information about pertinent campus events
- Helped residents navigate their student portals for registrations, examinations, and payments
Education
Bachelor of Arts in International Relations -
University of Calgary
Calgary04.2026
Babcock University
08.2022
Skills
- Communication and Customer relation skills
- Teamwork and leadership skills
- Computer and technical skills: Possess an-depth knowledge of computer use and all Microsoft apps
- Languages: Fluent in English Able to read and write effectively in English(IELTS score of 85 out of 9)
- Organization and time-management skills: Able to coordinate, and monitor tasks in a timely fashion from conception to completion
- Valid ProServe Certification: Certified and trained to sell and serve alcohol
- Personnel Training
- Regulatory Compliance
Availability
I am available to work full-time or part-time.
Languages
English
Igbo
Timeline
Sales Clerk
Value Village
04.2024 - Current
Front Desk Receptionist (Guest Services Agent)
Country Inn and Suites by Radisson
05.2023 - Current
Front of House Usher
University of Calgary Theatre Services
02.2023 - Current
Concession Cashier
University of Calgary Theatre Services
02.2023 - Current
Residence Assistant
Babcock University
06.2022 - 08.2022
Volunteer
PORA Event Planning
01.2022 - 04.2022
Executive Assistant
Icon of Grace Ministries
01.2022 - 06.2022
Bachelor of Arts in International Relations -
University of Calgary
Babcock University