Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Bulletproof Coating
San Bernardino
05.2022 - Current
Managed customer accounts and facilitated service orders efficiently.
Collaborated with team members to enhance service delivery and customer satisfaction.
Educated customers on product maintenance and care instructions.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Collected deposits or payments and arranged for billing.
Medical Assistant
San Bernardino Medical Group
San Bernardino
08.2016 - 03.2018
Managed patient records using electronic health record systems.
Scheduled appointments and coordinated patient referrals efficiently.
Educated patients on treatment plans and medication instructions.
Maintained cleanliness and organization in examination rooms.
Communicated effectively with patients to address inquiries and concerns.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Documented notes during patient visits.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Scheduled appointments for patients via phone and in person.
Cleaned and maintained medical equipment following procedures and standards.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.