Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Dergham

Redlands

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Bulletproof Coating
San Bernardino
05.2022 - Current
  • Managed customer accounts and facilitated service orders efficiently.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Educated customers on product maintenance and care instructions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collected deposits or payments and arranged for billing.

Medical Assistant

San Bernardino Medical Group
San Bernardino
08.2016 - 03.2018
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated patient referrals efficiently.
  • Educated patients on treatment plans and medication instructions.
  • Maintained cleanliness and organization in examination rooms.
  • Communicated effectively with patients to address inquiries and concerns.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Education

Summit Career College
Colton, CA
03.2015 - 03.2016

Skills

  • Customer service
  • Order tracking
  • Account management
  • Product knowledge
  • Effective communication
  • Time management

Timeline

Customer Service Representative

Bulletproof Coating
05.2022 - Current

Medical Assistant

San Bernardino Medical Group
08.2016 - 03.2018

Summit Career College
03.2015 - 03.2016
Alicia Dergham