Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alicia Carr

Calgary,AB

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Engagement Leader

Pet Smart
Airdrie, Alberta
09.2023 - Current
  • Ensured the well-being of over 50 pets weekly by monitoring their health, administering medications as needed, and maintaining clean and safe living environments.
  • Supervised daily operations across five departments, maintaining compliance with company protocols, and enhancing workflow efficiency.
  • Contributed to a 25% increase in sales revenue by implementing targeted customer engagement initiatives, and upselling strategies.
  • Coached and mentored 15 team members on customer service, sales strategies, and operational standards.

Front End Leader

Curious Aveda
Calgary, Alberta
03.2018 - 08.2023
  • Implemented onboarding procedures focused on product knowledge, cash handling, and client scheduling.
  • Executed opening and closing duties with precision, while developing and managing staff schedules to improve workflow and team efficiency.
  • Collaborated with vendors in regular meetings to execute sales promotions and staff incentives, driving a 20% increase in sales through strategic product placements.
  • Utilized Insight and Milano software to streamline data entry and record-keeping, optimizing inventory tracking, sales analysis, and staff performance metrics.

Pet Groomer

Paw Pleasers
Winnipeg, Manitoba
05.2014 - 08.2017
  • Maintained a safe environment by sanitizing animal areas, and providing medications with precision.
  • Administered feeding, walking, and bathing to animals.
  • Guided customers in selecting pet care products through expert knowledge, enhancing their confidence in pet care decisions.
  • Managed opening and closing tasks, organized inventory, and maintained an appealing retail space for a seamless shopping experience.

Education

High School Diploma -

St. Germain
Halifax, NS
05-1999

Skills

  • Leadership & Team Development
  • Customer Relationship Management
  • Operational Efficiency & Process Improvement
  • Data Analysis & Inventory Management
  • Animal Care & Health Monitoring
  • Sales Growth & Vendor Collaboration

Certification

  • First Aid & CPR

Languages

English
Native/ Bilingual

Timeline

Customer Engagement Leader

Pet Smart
09.2023 - Current

Front End Leader

Curious Aveda
03.2018 - 08.2023

Pet Groomer

Paw Pleasers
05.2014 - 08.2017

High School Diploma -

St. Germain

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Alicia Carr